Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Diaz

San Bernardino,United States

Summary

Personable Used Car Manager with over 10 years of automotive industry performance. Well-versed in assisting customers in assessing vehicle value and identifying budget and feature needs to facilitate satisfaction.

Overview

27
27
years of professional experience

Work History

Used Car Manager

Joshua Tree CDJR
01.2023 - Current
  • Increased used car sales by implementing effective marketing strategies and promotional campaigns.
  • Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.
  • Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
  • Negotiated favorable purchase terms with suppliers, reducing acquisition costs for the dealership.
  • Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
  • Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
  • Optimized pricing strategies based on market trends, maximizing profit margins while remaining competitive in the industry.
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.

Used Car Sales Manager

Envision Norwalk Toyota & West Covina
01.2019 - 01.2023
  • Managed inventory effectively for optimal turnover rate and profitability.
  • Analyzed market trends to identify potential growth opportunities within the used car industry
  • Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
  • Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
  • Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased used car sales by developing and implementing effective marketing strategies.

Used Car Manager

Penske Toyota Of West Covina
08.2014 - 01.2019
  • Appraises all incoming used vehicles.
  • Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations.
  • Attends auctions on a regular basis.
  • Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
  • Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
  • Regularly reviewed competitors'' offerings, ensuring dealership remained ahead of industry trends and maintained a strong market position.
  • Maintained open lines of communication with upper management, providing regular updates on department performance and discussing areas for improvement or growth opportunities.
  • Weekly pricing updates on all pre owned vehicles to stay current with market changes.

Service Advisor

Metro Nissan Of Montclair
09.2012 - 08.2014
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Automotive Technician

Price Transmission
09.1997 - 07.2012
  • Tore down, repaired and rebuilt faulty automatic transmissions. Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Coordinated with parts department to determine availability of necessary components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

Education

High School Diploma -

Pomona High School
Pomona, CA
06.1999

Skills

  • Purchasing
  • Marketing expertise
  • Appraisals
  • Customer Service
  • Basic auto mechanics
  • Auto inventory management
  • Pricing strategy
  • Used car market knowledge
  • Problem-Solving

Languages

Spanish
Native or Bilingual

Timeline

Used Car Manager

Joshua Tree CDJR
01.2023 - Current

Used Car Sales Manager

Envision Norwalk Toyota & West Covina
01.2019 - 01.2023

Used Car Manager

Penske Toyota Of West Covina
08.2014 - 01.2019

Service Advisor

Metro Nissan Of Montclair
09.2012 - 08.2014

Automotive Technician

Price Transmission
09.1997 - 07.2012

High School Diploma -

Pomona High School

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