Sergio Diaz
Oklahoma City,OK
Summary
Dedicated professional with a proven track record of aligning with company objectives and maintaining organized practices. Expertise in thriving under pressure while adapting to diverse challenges, contributing to the overall enhancement of the organizational brand.
Overview
6
6
years of professional experience
Work History
Payroll Specialist
Heartland Payroll Solutions
Oklahoma City, OK
03.2024 - Current
- Administered full-cycle payroll processing for a diverse client base, including spanish speaking, ensuring timely and accurate disbursement of employee wages and compliance with all relevant tax regulations.
- Managed payroll-related inquiries and resolved discrepancies, maintaining a high level of customer satisfaction and trust.
- Processed federal, state, and local tax withholdings, along with year-end reporting (W-2s, 1099s), ensuring compliance with evolving tax laws.
- Maintained detailed and organized payroll records, ensuring confidentiality and adherence to company policies and legal standards.
- Collaborated with HR and accounting teams to ensure accurate employee data and deductions, including benefits, garnishments, and retirement contributions.
- Identified and implemented process improvements to streamline payroll operations, reducing processing time and increasing accuracy.
- Stayed updated on payroll trends and compliance regulations, contributing to successful audits and ensuring risk mitigation.
Shift Supervisor
CVS Pharmacy
Oklahoma City, OK
10.2022 - 01.2024
- Provided on-the-job training to new staff members.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Concrete Construction Laborer
Okie Construction Inc.
Oklahoma City, OK
06.2021 - 08.2023
- Loaded and unloaded building materials, tools, and machinery.
- Maintained a safe work environment by adhering to safety regulations and guidelines.
- Unloaded trucks with supplies for construction projects.
- Transported materials from one site location to another using trucks or trailers.
- Monitored progress of construction activities making sure deadlines were met.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Built forms for pouring concrete foundations and slabs.
- Assisted in the installation of formwork for pouring concrete.
- Repaired damaged forms prior to pouring concrete, as needed.
- Installed reinforcing steel bars in preparation for concrete pour.
- Utilized a range of hand tools such as rakes, hoes and shovels in order to spread concrete mix evenly.
Online Grocery Associate
Walmart
Oklahoma City, OK
10.2020 - 05.2022
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Provided training and support for new employees joining the company's online grocery team.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Satisfied customers with quick, accurate service under tight deadlines.
Restaurant Busser
Hefner Grill
Oklahoma City, OK
03.2019 - 09.2020
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Swept floors and removed garbage from dining area.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Provided assistance to other employees when needed during peak business hours.
- Ensured that all areas were properly sanitized at the end of each shift.
- Responded promptly to customer inquiries related to menu items or services offered.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Wiped down and cleaned chairs, booths and highchairs.
Education
Bachelor of Science - Business Finance
Southern Nazarene University
Bethany, OK12.2023
Skills
- Inventory Control
- Customer-Oriented
- Critical Thinking
- Staff Supervision
- Decision-Making
- Time Management
- Team Collaboration
- Excel Proficient
- Payroll processing
LANGUAGES
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Payroll Specialist
Heartland Payroll Solutions
03.2024 - Current
Shift Supervisor
CVS Pharmacy
10.2022 - 01.2024
Concrete Construction Laborer
Okie Construction Inc.
06.2021 - 08.2023
Online Grocery Associate
Walmart
10.2020 - 05.2022
Restaurant Busser
Hefner Grill
03.2019 - 09.2020
Bachelor of Science - Business Finance
Southern Nazarene University
Similar Profiles
Jamee AlexanderJamee Alexander
Payroll Specialist at Heartland Payroll SolutionsPayroll Specialist at Heartland Payroll Solutions
Cynthia (Cindy) DurantCynthia (Cindy) Durant
Director, L&D and Sales Enablement, Payroll at Global Payments | Heartland Payroll SolutionsDirector, L&D and Sales Enablement, Payroll at Global Payments | Heartland Payroll Solutions
Stephanie McCalebStephanie McCaleb
Sr. Payroll Tax Specialist at Heartland Payroll Solutions, INCSr. Payroll Tax Specialist at Heartland Payroll Solutions, INC