Sergio Dominguez
Albuquerque,NM
Summary
Dynamic professional with extensive experience at Geek Squad - Best Buy, excelling in appliance installation and customer education. Proven ability to troubleshoot issues and ensure customer satisfaction. Skilled in documentation accuracy and relationship building, consistently achieving high service quality and operational efficiency. Committed to delivering exceptional results in fast-paced environments. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Agent Representative
Geek Squad - Best Buy
Albuquerque, New Mexico
08.2024 - 09.2025
- Installed various home appliances including refrigerators, washers, and dryers.
- Followed safety protocols during appliance installation and removal processes.
- Collaborated with customers to understand their appliance needs and preferences.
- Troubleshot installation issues to ensure proper appliance functionality.
- Maintained tools and equipment for efficient installation operations.
- Educated customers on appliance use and maintenance procedures after installation.
- Coordinated with team members to streamline installation schedules and workflows.
- Conducted thorough inspections of appliances before and after installations for quality assurance.
- Assemble, install, and test new appliances according to manufacturer's specifications.
- Safely transport appliances to customer's home and unload from vehicle.
- Maintain accurate records of services provided and materials used during installations.
- Inspect products for any visible defects or damages prior to installation.
- Handle customer inquiries promptly and professionally over phone or email.
- Ensure all work areas are clean, safe, and hazard-free at all times.
- Troubleshoot and diagnose malfunctioning appliances and repair as needed.
- Ensure customer satisfaction by providing courteous service throughout the process.
- Communicate regularly with supervisors regarding progress of assigned tasks.
- Keep up-to-date with industry trends, technologies, and best practices.
- Attend training sessions or seminars to stay updated on changes in regulations or procedures.
- Disassembled broken and defective equipment to facilitate repairs.
- Removed, disassembled, and fixed appliance parts.
- Loaded and unloaded packages for timely deliveries.
- Navigated routes using GPS for efficient travel.
- Communicated with customers to confirm delivery details.
- Maintained vehicle cleanliness and safety standards.
- Recorded delivery information accurately in the system.
- Inspected packages for damage before transit.
- Followed all traffic laws and safety regulations while driving.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
Medicaid Representative
TEKsystems
Albuquerque, New Mexico
10.2023 - 07.2024
- Processed Medicaid applications and verified eligibility criteria for applicants.
- Assisted clients in understanding Medicaid benefits and coverage options available.
- Communicated with healthcare providers to gather necessary documentation for claims.
- Maintained accurate records of client interactions and application statuses in the system.
- Educated clients on required documentation for successful Medicaid enrollment processes.
- Collaborated with team members to resolve client inquiries and issues promptly.
- Reviewed and updated case files to ensure compliance with state regulations and policies.
- Collaborated with other departments within the organization to ensure that client cases were being processed in a timely fashion.
- Explained complex regulations related to Medicaid programs to clients in a clear and concise manner.
- Compiled statistical data relating to the number of applications received, approved, and denied claims on a weekly basis.
- Monitored changes in state policies and regulations concerning Medicaid programs and adjusted procedures accordingly.
- Analyzed data collected during the application process for accuracy prior to submission for review by supervisors or external auditors.
- Participated in monthly team meetings with colleagues from other departments in order to discuss ongoing projects involving Medicaid services.
- Managed all payments processing, invoicing and collections tasks.
- Answered customer questions to maintain high satisfaction levels.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Credit Card Customer Service Representative
Bank of America - Alorica
Albuquerque, New Mexico
06.2023 - 10.2023
- Assisted customers with credit card inquiries and account issues.
- Educated clients on credit card features and benefits.
- Resolved billing disputes and transaction discrepancies efficiently.
- Processed payments and account updates accurately.
- Collaborated with team members to improve service quality.
- Documented customer interactions in internal systems promptly.
- Provided feedback to management on common customer concerns.
- Maintained knowledge of bank policies and procedures consistently.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Coached new hires regarding policies and procedures related to credit card operations and customer service best practices.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Fuel Operator
Menzies Aviation
Albuquerque, New Mexico
12.2021 - 08.2022
- Operated fuel dispensing equipment to ensure efficient fuel delivery.
- Monitored fuel levels and performed routine inspections of storage tanks.
- Maintained accurate records of fuel transactions and inventory levels.
- Followed safety protocols to prevent spills and accidents during operations.
- Collaborated with team members to streamline fueling processes and workflows.
- Assisted in troubleshooting equipment issues to minimize downtime during operations.
- Managed daily maintenance tasks for fueling equipment and facilities upkeep.
- Maintained records of fuel inventory levels, orders, usage rates and other operational data.
- Ensured compliance with safety regulations for hazardous materials handling and disposal requirements.
- Conducted monthly inspections of fueling station premises to identify potential hazards or security risks.
- Received fuel deliveries and conducted quality assurance checks to verify accuracy of delivery tickets.
- Assessed tank levels through visual inspection or automated monitoring systems as needed.
- Monitored gauges, meters, and control panels to detect evidence of malfunctioning or abnormal operations.
- Inspected fuel tanks and related equipment to ensure proper functioning.
- Repaired pumps, hoses, nozzles and other fueling station equipment as necessary.
- Monitored gauges and flowmeters to inspect equipment and reported abnormalities.
- Responded to emergency situations with calm, professionalism and skill to address and resolve issues and return pump function to ideal levels.
Education
High School Diploma -
SiaTech
Albuquerque, NM03-2014
Skills
- Appliance installation
- Troubleshooting techniques
- Customer education
- Documentation accuracy
- Customer satisfaction
- Account management
- Prioritization
- Complaint handling
- Goal-oriented mindset
- Call center procedures
- Staff training
- Relationship building
- Problem resolution
- Effective communication
- Delivery coordination
- GPS navigation
- Clean driving record
- Navigational systems and GPS
- Passenger transportation
- Driving and transportation
Timeline
Agent Representative
Geek Squad - Best Buy
08.2024 - 09.2025
Medicaid Representative
TEKsystems
10.2023 - 07.2024
Credit Card Customer Service Representative
Bank of America - Alorica
06.2023 - 10.2023
Fuel Operator
Menzies Aviation
12.2021 - 08.2022
High School Diploma -
SiaTech