Sergio Duran
Modesto,CA
Summary
Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Airport Terminal Services, ATS
10.2021 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Ramp Supervisor
Airport Terminal Services
01.2015 - 10.2021
- Managed scheduling for the morning/night shift at SJC84.
- Controlled costs, revamping workflow's and inventory strategies to minimize waste.
- Maintained complete ramp safety and security with full implementation of safety procedures and station policies.
- Establish expectations/accountability for ramp agents and crew chiefs.
- Created positive relationships with customers of ATS.
- Managed efficient loading, unloading and securing of cargo through effective oversight of ground crews.
- Trained new employees in safety procedures or equipment operation.
- Minimized customs and other regulatory issues by enforcing policies consistently.
Sales supervisor
Best Buy
01.2012 - 01.2015
- Maintained employees' knowledge of current company policies, sales and marketing programs, and merchandizing initiatives through regular team meetings
- Controlled costs, revamping workflow's and inventory strategies to minimize waste.
- Improved sales teams' presentations by coaching on proper strategies and refining techniques.
- Maintained presentable and attractive sales floor by coordinating moves, overseeing merchandising, and revamping displays
- Supported senior managers through effective handling of opening and closing procedures.
- Maintained customer satisfaction with swift and knowledgeable support on difficult issues.
Education
High School Diploma -
Liberty Highschool
San Jose, CASkills
- Performance Monitoring and Evaluation
- Business Leadership
- Financial Management
- Microsoft Outlook
- Finance and Accounting Oversight
- Microsoft Excel
- Microsoft Office
- Microsoft SharePoint
- Payroll Software
- Time Management
- Accounting
Languages
Spanish
Limited Working
Timeline
General Manager
Airport Terminal Services, ATS
10.2021 - Current
Ramp Supervisor
Airport Terminal Services
01.2015 - 10.2021
Sales supervisor
Best Buy
01.2012 - 01.2015
High School Diploma -
Liberty Highschool
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