Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

SERGIO EARLS

Houston

Summary

Customer Service -oriented healthcare professional with over 15 years' experience in telephone and face-to -face customer service. Knowledgeable with major customer service software, handling customer complaints while maintaining a positive and friendly demeanor. Flexible hard worker ready to learn and contribute to team success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lien Specialist

Resource Corporation of America
Houston
03.2025 - Current
  • Investigated and verified details of motor vehicle accidents to confirm timely medical treatment within 72 hours.
  • Initiated and completed lien processes, including drafting, notarizing, and filing Notice of Claim of Lien.
  • Notified insurance companies and attorneys of filed or released liens, distributing copies to all parties.
  • Maintained communication with insurance companies, attorneys, adjusters, patients, and other stakeholders to maximize reimbursements.

PSR - Patient Service Representative

Village MD
01.2021 - 02.2025
  • Answer all phone calls in a patient, empathetic, and passionate, communicative manner.
  • Assisted patients with scheduling appointments and managing their healthcare needs.
  • Consistently process requests with the absolute highest degree of operational accuracy.
  • Deliver on a commitment to solve problems with patience and understanding, providing knowledgeable, and thoughtful service to exceed expectations.
  • Schedule appointments, and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner.
  • Communicate and update new patients' demographic and insurance information.
  • Ensure that all barriers to care, such as language, transportation restrictions, or financial needs, are addressed.
  • Handled inbound calls to address patient inquiries and resolve issues promptly.

Member Care Specialist

TDECU
Sugar Land
03.2018 - 01.2020
  • Established and maintained a positive advisory relationship by creating a 'wow factor' experience, making the member feel valued by showing immediate interest in their life.
  • Provided members with timely telephone follow-up on new account openings, branch visits, product inquiries, and real.
  • Referred members for specialized services, including, but not limited to, investments, insurance, real estate, title, and mortgage.
  • Actively participated in community relations activities and groups to represent the Credit Union

Administrative Support Team Associate

Macys
10.2012 - 02.2018
  • Coordinated distribution of all incoming communications (including faxes, emails, memos, letters, newsletters, and phone calls), whether from customers, employees, management, or the public.
  • Coordinated all functions of the hiring process, including pre-screening applicants, correspondence with applicants, and scheduling interviews with store management.
  • Balance vault and store, checkbook, and perform other cash functions daily.

Education

Diploma - General Studies

Brazoswood High School
Clute, TX
05.2008

Skills

  • Medical terminology knowledge
  • HIPAA Compliance
  • Customer service
  • Medical insurance
  • Patient confidentiality
  • Clinical data entry
  • Office Administration
  • Insurance Verification
  • Patient greeting
  • Appointment Scheduling
  • Appointment confirmation
  • Check-in coordination

Certification

  • Medical Coding Certification

References

References available upon request.

Timeline

Lien Specialist

Resource Corporation of America
03.2025 - Current

PSR - Patient Service Representative

Village MD
01.2021 - 02.2025

Member Care Specialist

TDECU
03.2018 - 01.2020

Administrative Support Team Associate

Macys
10.2012 - 02.2018

Diploma - General Studies

Brazoswood High School

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