Sergio Escareno
Mission ,TX
Summary
Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
3
3
years of professional experience
Work History
Dollar General Associate
Dollar General Market
02.2024 - Current
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Wrapped, boxed and weighed bakery department products.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed efficient cash register operations.
- Provided product price information to customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Successfully negotiated contracts with vendors, securing favorable terms for the organization.
- Worked varied hours to meet seasonal and business needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Gained extensive knowledge in data entry, analysis and reporting.
Cashier
McDonald's
01.2023 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Upsold additional products and services to customers, increasing revenue.
- Processed refunds and exchanges in accordance with company policy.
- Answered questions about store policies and addressed customer concerns.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Restocked and organized merchandise in front lanes.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Warehouse Worker
Seneca Foods
05.2021 - 08.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
Education
No Degree - Kinesiology
Jarvis Christian College
Hawkins, TX05.2025
No Degree - Interdisciplinary Studies
University of Rio Grande Valley
Edinburg, TX05.2025
High School Diploma -
Juarez-Lincoln High School
Mission, TX06.2020
Skills
- Supporting sales staff
- Loyalty Program Promotion
- Team Leadership
- Merchandise Receiving and Handling
- Workplace Safety
- Patient Evaluation
- Customer Service
- Store Opening and Closing
- Cash Drawer Management
- Attention to Detail
- Excellent Written and Verbal Communication
- Courteous and Professional
- Basic Mathematics
- Performance Improvement
- Strong Communication and Interpersonal Skills
- Cash Handling
- New Hire Training
- Customer Relationship Management (CRM)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Dollar General Associate
Dollar General Market
02.2024 - Current
Cashier
McDonald's
01.2023 - 03.2023
Warehouse Worker
Seneca Foods
05.2021 - 08.2021
No Degree - Kinesiology
Jarvis Christian College
No Degree - Interdisciplinary Studies
University of Rio Grande Valley
High School Diploma -
Juarez-Lincoln High School