Sergio Fernandez
Hialeah,FL
Summary
Accomplished professional with a proven track record in law enforcement at the City Of Fort Lauderdale Police Department, showcasing expertise in conflict de-escalation and community engagement. Demonstrated integrity and planning skills across diverse roles, enhancing public safety and operational efficiency. Achieved significant improvements in emergency response times and customer satisfaction. Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements.
Overview
40
40
years of professional experience
Work History
Police Officer
City Of Fort Lauderdale Police Department
03.2008 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Business Owner
Tropical Evergreen Landscaping
01.2001 - 03.2008
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Postal Worker
United States Postal Service, USPS
10.1984 - 01.2001
- Supported colleagues in managing high-volume periods through effective teamwork and communication during peak mailing seasons.
- Strengthened relationships with local communities through courteous interactions while delivering their essential correspondence daily.
- Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
- Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.
- Ensured accurate record-keeping by diligently documenting mail deliveries, undeliverable items, postage due fees, route changes, or irregularities within the assigned areas.
- Assisted in increasing on-time delivery rates by ensuring proper packaging, labeling, and routing of mail items.
- Managed time effectively to complete assigned tasks within tight deadlines during high-volume periods or inclement weather conditions.
- Reduced mis-delivered mail incidents by verifying recipient information before delivering sensitive documents or packages.
Education
No Degree - Business Administration
Miami Dade Community College
Miami, FLHigh School Diploma -
American Senior High School
Hialeah, FL06.1980
Skills
- Report Writing
- Integrity and Honesty
- Conflict de-escalation
- Relationship building and management
- De-Escalation Techniques
- Community Engagement
- Patience and Empathy
- Planning and coordination
- Human relations
Timeline
Police Officer
City Of Fort Lauderdale Police Department
03.2008 - Current
Business Owner
Tropical Evergreen Landscaping
01.2001 - 03.2008
Postal Worker
United States Postal Service, USPS
10.1984 - 01.2001
No Degree - Business Administration
Miami Dade Community College
High School Diploma -
American Senior High School
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