Sergio Ferrer

• Provided customer service in accordance with company policies and procedures.
• Assisted customers with cargo handling, loading, and unloading activities.
• Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
• Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
• Ensured accurate data entry into computer systems related to cargo tracking information.
• Organized freight according to destination requirements and established timelines for deliveries.
• Resolved customer complaints promptly in a professional manner.
• Prepared reports summarizing daily activity related to cargo operations.

Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas Using appropriate security equipment and tools.

• Participated in training sessions to stay up-to-date on current security trends and best practices.
• Inspected fire extinguishers to ensure they were properly charged and operational.
• Assisted with crowd control during large events held at the facility.

Provided escorts for visitors, giving them directions and inquiries' answers as needed throughout the facility.

Performed first aid and CPR when necessary during emergency situations.

Strong communication skills with staff, guests, vendors, contractors. upon arrival at the facility entrance.

Maintain awareness while monitoring entrances and exits securities' cameras to identify personnel or prohibited items being brought onto premises.

Verified photo IDs and tickets to allow guests passage.

Maintained high levels of alertness throughout shifts.

• Monitored surveillance cameras and responded to suspicious activity.
• Confirmed visitor identification prior to granting entry into the building.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Provided escorts for visitors as needed throughout the facility.
• Operated communication systems between officers stationed throughout the facility.
• Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.