Sergio Gallardo

• Conducted detailed inspections of vehicle mechanical systems for compliance with warranty standards.
• Utilized precision measuring tools to assess component failure, specifications and tolerances.
• Documented inspection findings and generated comprehensive reports for client review.
• Collaborated with technicians and advisors to resolve discrepancies and ensure quality control.
• Performed pre-purchase inspections for customers

• Adjudicate/process claims from dealers, repair facilities, and customers accurately and expeditiously
• Verify agreement or application number for each claim; determine if a claim is covered by time or mileage. Deny claims that are not covered
• Determine total costs plus sales taxes. Review costs with service department; reach agreement. Authorize the claim; then, give the dealer a claim number
• During process, answer questions from dealers and customers concerning their coverage, benefits, maintenance requirements, and denials. Help locate an "honoring repair facility." Justify all decisions Assign independent inspectors as needed to examine vehicles in the field. Evaluate their inspection reports
• Inform Team Leaders about claims results, use of after-market parts, and critical decisions. Identify problem areas, problem dealers, needed policies and procedures, etc. and recommend solutions. Refer disputed claims to Team Leaders
• Process customer reimbursement requests and transfer requests Assist other Claims Adjusters to interpret and apply terms and conditions of GSFS products and policies
• Coordinate and communicate actions within the company and dealers

• Evaluated complex insurance claims to determine liability and coverage eligibility.
• Adjudicate claims for vehicle services contracts both mechanical and road hazard
• Assign and receive inspection reports
• Assist customers with questions regarding coverage and claims procedures

• Adjudicate/process claims from dealers, repair facilities, and customers accurately and expeditiously
• Verify agreement or application number for each claim; determine if a claim is covered by time or mileage. Deny claims that are not covered
• Determine total costs plus sales taxes. Review costs with service department; reach agreement. Authorize the claim; then, give the dealer a claim number
• During process, answer questions from dealers and customers concerning their coverage, benefits, maintenance requirements, and denials. Help locate an "honoring repair facility." Justify all decisions
• Assign independent inspectors to examine vehicles in the field. Evaluate their inspection reports
• Inform Team Leaders about claims results, use of after-market parts, and critical decisions. Identified problem areas, problematic dealers, and gaps in policies, recommending actionable solutions. Refer disputed claims to Team Leaders
• Process customer reimbursement requests and transfer requests
• Assist other Claims Adjusters to interpret and apply terms and conditions of GSFS products and policies
• Coordinate and communicate actions within the company and dealers

• Inspected, repaired, and maintained gasoline, diesel, and alternate-fueled vehicles to ensure optimal performance
• Performed engine tune-ups, including teardown, repair, and rebuilding of complete power systems, enhancing vehicle reliability
• Supervised technicians, ensuring all repairs met strict quality standards and operational guidelines

Received ASE Master Certification