Sergio Gaona
Austin,TX
Summary
Proven leader and bilingual interpreter with a track record of fostering strong customer relationships and driving sales growth at G&I Concrete. Leveraged attention to detail and entrepreneurial spirit to exceed customer expectations and enhance company reputation. Skilled in coaching, staff management, and issue resolution, consistently achieving positive outcomes in high-pressure environments. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
23
23
years of professional experience
Work History
Business Owner
G&I Concrete
01.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
Customer Service Advisor
Capitol Chevrolet
08.2018 - 12.2019
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained high-quality service standards, ensuring positive customer feedback.
Parts Counter Sales Person
Howdy Honda
03.2001 - 08.2018
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Enhanced product knowledge by attending regular training sessions and staying up-to-date on industry trends.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
Education
No Degree - Business Administration
Austin Community College
Austin, TXSkills
- Customer Service
- Bilingual Interpreter
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Coaching and Mentoring
- Staff Management
- Customer Service Management
- Issue Resolution
- Bookkeeping
Languages
Spanish
Native or Bilingual
Timeline
Business Owner
G&I Concrete
01.2020 - Current
Customer Service Advisor
Capitol Chevrolet
08.2018 - 12.2019
Parts Counter Sales Person
Howdy Honda
03.2001 - 08.2018
No Degree - Business Administration
Austin Community College
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