Sergio Garces
Hialeah
Summary
Bilingual Customer Service & Sales Professional.
Energetic and self-motivated service advisor with over 12 years of experience in customer service, automotive advising, and inside sales. Proven ability to exceed sales targets, build client loyalty, and manage complex service interactions with professionalism. Fluent in Spanish and English, with expertise in relationship building, product education, and high-volume service environments.
Overview
14
14
years of professional experience
Work History
Service Advisor
Braman Motors
11.2021 - Current
- Greet customers and assess vehicle service needs, ensuring clear communication and documentation.
- Provide repair estimates and secure approvals for service work.
- Coordinate with technicians to prioritize repairs and ensure timely completion.
- Upsell recommended services to improve vehicle performance and increase revenue.
- File warranty claims and maintain detailed records for audits.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Keep customers updated daily on their vehicle's status.
- Answer phone calls for service questions.
- Complete customer's active delivery process when ready.
Mortgage Loan Officer
Rocket Mortgage
04.2019 - 11.2021
- Advised clients on loan options using a consultative sales approach to match their financial needs
- Conducted in-depth financial interviews to assess creditworthiness and loan eligibility
- Submitted accurate and complete loan applications for underwriting and lender approval
- Educated clients on mortgage terms, interest rates, and available loan programs
- Resolved complex inquiries and supported clients throughout the closing process
- Maintained strong working knowledge of Fannie Mae, Freddie Mac, and state-specific regulations
- Negotiated loan terms that aligned with client goals and underwriting standards
Inside Sales Representative
Ingram Micro
11.2017 - 11.2019
- Built and maintained relationships with clients through proactive outreach and follow-up
- Conducted product demos, webinars, and consultations to educate prospects and close deals
- Utilized CRM tools to track leads, analyze trends, and manage pipeline effectively
- Negotiated vendor contracts and product pricing to maximize profitability
- Delivered technical product support and helped clients troubleshoot installation issues
- Increased average order value by identifying upsell opportunities during sales conversations
- Collaborated with internal teams to enhance service delivery and customer experience
Inside Sales Representative
Copy Parts Int'l
03.2011 - 11.2017
- Advised customers on product selection, demonstrating strong knowledge of copier and printer components
- Met and exceeded sales targets through proactive customer engagement and strategic upselling
- Handled all aspects of retail sales operations, including POS, merchandising, and inventory control
- Built long-term client relationships through consistent follow-up and service excellence
- Managed product returns, complaints, and inquiries to ensure satisfaction and repeat business
- Conducted competitive pricing research and adjusted offerings to remain market competitive
- Trained new staff members on sales techniques, customer service, and product features
Education
American Academy
Miami,FLSkills
- Customer Service & Retention
- Sales Strategy & Upselling
- Staff Training & Team Collaboration
- Problem Solving & Conflict Resolution
- Automotive Knowledge Service Advising Technical Skills
- CRM Systems (Salesforce, Dealertrack)
- Microsoft Office Suite
- Multitasking and organization
- Strong work ethic
- Attention to detail
Timeline
Service Advisor
Braman Motors
11.2021 - Current
Mortgage Loan Officer
Rocket Mortgage
04.2019 - 11.2021
Inside Sales Representative
Ingram Micro
11.2017 - 11.2019
Inside Sales Representative
Copy Parts Int'l
03.2011 - 11.2017
American Academy
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