Sergio Garcia
Miami,FL
Summary
Motivated Fraud Analyst touting 2 years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Bank Of America
08.2021 - 09.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Processed accounting adjustments as needed to ensure accurate ledger on claims.
- Managed claim adjustments and payments to avoid deficit payments.
- Maintained confidentiality of all materials handled within the Network/Entity as well as the proper release of information.
- Strong understanding of anti-money laundering (AML) and Know Your Customer (KYC) regulations.
- Maintained knowledge in areas including but not limited to Bank Secrecy Act (BSA), customer complaints, fraud, REG E, identify theft protection and unfair, Deceptive or Abusive Acts or Practices (UDAAP).
- Assured that regulatory time frames as well as internal Service Level Agreement were met to avoid company violations, which included, but are not limited to issuance of credit, reversal of fees, mailing appropriate notification letters to customers, case closure time frames.
Personal Banker / Supervisor
Wells Fargo
12.2016 - 12.2020
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced Automated Teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) often totaling more than $100,000.
- Processed 25+ customer transactions per hour with extreme attention to detail.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Trained new hires on customer service policies and procedures.
Server/ Kitchen Supervisor
Cabo Flats
02.2016 - 12.2018
- Trained new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
- Monitored dining room to ensure optimal guest experiences.
- Supervised individual servers to improve overall team performance.
- Answered customer inquiries and resolved issues promptly.
- Trained in customer service with knowledge of Mexican cuisine.
- High energy and outgoing with a dedication to positive guest relations.
- High volume dining, customer service, and cash handling background.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored food preparation, production, and plating for quality control.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami FL06.2024
High School Diploma -
G Holmes Braddock Senior High
Miami, FL06.2015
Skills
- Bilingual – Fluent in both English and Spanish (Native)
- Fully proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook, Lexis Nexis
- Customer Service
- Leadership
- Fraud Investigations
- Dispute Resolution
- Fraud Prevention and Detection
- Data Analysis
- Customer Accounts Management
- Transaction Analysis
- Fraud Detection Tools
- Knowledge of Fraud Patterns
- Financial Knowledge
- Risk Management
- Attention to Detail
- Team Collaboration
Certification
- CNP - Certified Notary Public
Timeline
Fraud Analyst
Bank Of America
08.2021 - 09.2023
Personal Banker / Supervisor
Wells Fargo
12.2016 - 12.2020
Server/ Kitchen Supervisor
Cabo Flats
02.2016 - 12.2018
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
G Holmes Braddock Senior High
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