Sergio Garcia
Los Angeles,CA
Summary
Looking to be a part of a team where I can use my skills to better and advance the company. Dedicated and customer-focused server with 12 years of experience in fast-paced dining environments. Proven ability to provide exceptional service and create memorable dining experiences for guests. Strong communication skills and a team player who works collaboratively with kitchen staff to ensure timely and accurate order delivery. Highly skilled in menu knowledge, responsible alcohol service, and maintaining cleanliness and organization. Committed to upholding the highest standards of hospitality and ensuring customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager/General Manager
Chin Chin West Hollywood/Brentwood
Los Angeles, CA
01.2024 - 09.2024
- These duties are the same as Chin Chin El Segundo
Server/Manager/General Manager
Chin Chin El Segundo
El Segundo, CA
11.2019 - 01.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of restaurant employees, providing guidance, training, and support to ensure high levels of productivity and performance.
- Managed inventory levels to optimize stock availability while minimizing carrying costs.
- Created employee schedules that ensured adequate staffing levels during peak hours, while controlling labor costs.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Improved employee retention rates through the implementation of employee engagement initiatives
- Managed and resolved conflicts among team members to maintain a positive work environment
Server/Cashier
Chin Chin Beverly Hills
Los Angeles, CA
08.2012 - 11.2019
- Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
- Collaborated with kitchen staff to ensure timely delivery of meals while maintaining high quality standards
- Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
- Responded promptly to guest inquiries and concerns, resolving issues in a professional and satisfactory manner
- Maintained cleanliness of work area and dining room throughout the shift for a pleasant dining environment
- Assisted in setting up tables, chairs, linens, silverware, glassware, and other necessary supplies before each shift
- Worked collaboratively with team members to provide efficient service during peak hours
- Handled cash transactions accurately using cash registers or handheld devices while adhering to company policies
- Adhered to all health and safety regulations regarding food handling and sanitation practices at all times
- Upsold additional menu items such as appetizers or desserts to increase overall check averages per table
Education
Associate of Arts - Radio And Television Broadcasting
Santa Monica College
Santa Monica, CA06-2013
John C. Fremont Senior High School
Los Angeles, CA06-2008
Skills
Restaurant Experience
Serving
Bartending
Management
Video Editing
Deejay
- 20 years experience
- Vast knowledge in events, music, karaoke
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- ABC Alcohol license certification
- CA Driver's License
Timeline
Manager/General Manager
Chin Chin West Hollywood/Brentwood
01.2024 - 09.2024
Server/Manager/General Manager
Chin Chin El Segundo
11.2019 - 01.2024
Server/Cashier
Chin Chin Beverly Hills
08.2012 - 11.2019
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- ABC Alcohol license certification
- CA Driver's License
Associate of Arts - Radio And Television Broadcasting
Santa Monica College
John C. Fremont Senior High School
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