Sergio Garcia
Santa Teresa,USA
Summary
Qualified Fleet Service Manager with extensive experience in managing vehicle fleets and ensuring optimal operational efficiency. Known for implementing effective maintenance schedules and improving vehicle uptime. Demonstrated leadership in coordinating team efforts and optimizing resource allocation.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Fleet Service Manager
Casa Ford Lincoln
12.2011 - 09.2025
- Managed fleet maintenance schedules to ensure timely vehicle servicing.
- Coordinated repairs and inspections with service technicians and vendors.
- Oversaw inventory management of parts and supplies for fleet operations.
- Conducted training sessions for staff on equipment usage and safety standards.
- Monitored compliance with industry regulations and company policies.
- Maintained accurate records of all vehicle expenses including fuel costs, labor charges.
Independent Insurance Inspector
Diamond National
12.2008 - 07.2011
- Conducted thorough property inspections for insurance compliance and risk assessment.
- Evaluated claims by reviewing documentation and inspecting damaged properties.
- Collaborated with underwriters to assess risk factors and coverage requirements.
- Prepared detailed inspection reports for review by insurance teams and clients.
- Utilized industry-standard software to document findings and manage inspection data.
- Communicated findings clearly with clients, adjusting explanations based on understanding levels.
Service Advisor
Caliber Collision
08.2005 - 12.2008
- Provided exceptional customer service to clients during vehicle repair processes.
- Coordinated repair estimates and communicated updates to customers effectively.
- Assisted technicians by managing workflow and scheduling appointments efficiently.
- Conducted thorough inspections of vehicles to identify repair needs accurately.
- Maintained accurate records of customer interactions and service history consistently.
- Resolved customer inquiries and complaints with professionalism and empathy promptly.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
Viva Ford
05.1989 - 08.2005
- Provided exceptional customer service to clients during vehicle repair processes.
- Coordinated repair estimates and communicated updates to customers effectively.
- Assisted technicians by managing workflow and scheduling appointments efficiently.
- Conducted thorough inspections of vehicles to identify repair needs accurately.
- Maintained accurate records of customer interactions and service history consistently.
- Educated customers on services offered and recommended necessary repairs clearly.
- Collaborated with team members to streamline operations and improve service delivery.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Assistant Parts Manager
Borman Ford
09.1986 - 05.1989
- Assisted in managing inventory levels and stocking parts in the warehouse.
- Coordinated with suppliers to ensure timely delivery of automotive parts.
- Processed customer orders and handled inquiries regarding parts availability.
- Supported the Parts Manager in training new staff on operational procedures.
- Organized and labeled parts for easy identification and access by technicians.
- Collaborated with service departments to fulfill repair part requests efficiently.
- Controlled daily parts program activities to improve sales and inventory management.
- Managed employee schedules and daily assignments.
Education
Master Certified - Management
Henry Ford College
Dearborn, MI07-2012
High School - undefined
Coronado High School
El Paso, TX04.1986
Skills
- Vehicle inspection
- Fleet management
- Customer relationship management
- Preventive maintenance planning
- Vehicle maintenance
- Transportation safety
- Reliability
- Scheduling and dispatching
- Customer service
- Project management
- Team building
- Team leadership
Affiliations
Catholic Knights of Columbus
Certification
- CM - Certified Manager Certification
- Certified Master Service Advisor, Ford Motor co. - 07/2012 to present
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Fleet Service Manager
Casa Ford Lincoln
12.2011 - 09.2025
Independent Insurance Inspector
Diamond National
12.2008 - 07.2011
Service Advisor
Caliber Collision
08.2005 - 12.2008
Service Advisor
Viva Ford
05.1989 - 08.2005
Assistant Parts Manager
Borman Ford
09.1986 - 05.1989
High School - undefined
Coronado High School
Master Certified - Management
Henry Ford College
Family and work history
I'm a responsible married man of 30 plus years. I was born on March 9, 1968 as the son of a life long technician, where I learned and started my career in automotive. I have been in the automotive dealership business for more than 30 yrs from parts, body shop, and service department till this day