Sergio Gomez
Lodi,NJ
Summary
Experienced manager with 6 years in the fine jewelry industry, skilled in overseeing daily operations, managing inventory, and leading high-performing teams. Proven track record in driving sales, delivering exceptional customer service, and ensuring quality standards are consistently met. Expertise in utilizing industry software and ERP systems to streamline processes and enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Production Manager
Mataci Inc.
Union City, New Jersey
01.2024 - Current
- Managed all aspects of jewelry production, overseeing the manufacturing process ensuring efficiency, quality, and adherence to deadlines.
- Utilized ERP systems to streamline production workflows, track inventory, and manage order processing, resulting in improved operational efficiency.
- Coordinated production schedules, resources, and staff to meet customer demands while maintaining a high level of quality.
- Analyzed and optimized production processes, implementing continuous improvements to enhance productivity.
- Maintained accurate records of production data using the ERP system for seamless reporting and tracking.
- Managed teams of jewelers and production staff, fostering a collaborative environment.
- Implemented quality control measures to maintain the highest standards for finished products, ensuring customer satisfaction and reducing return rates.
- Mitigated production issue risks by identifying potential problems and taking effective action.
Design and Service Center Manager
Signet Jewelers
Wayne, New Jersey
11.2020 - 12.2023
- Led daily operations of a high-volume repair service center, ensuring efficiency and consistent delivery of top-quality service.
- Met and exceeded company performance metrics, focusing on quality standards and maintaining high job completion speed.
- Conducted performance evaluations and provided targeted feedback to enhance team skills and drive continuous improvement.
- Managed administrative tasks, including setting team priorities, optimizing schedules, and monitoring team performance.
- Collaborated with clients to design custom jewelry that met both specifications and budgetary constraints.
- Inspected incoming merchandise for defects, assessing repair viability and ensuring quality control.
- Generated and communicated accurate repair estimates for internal and external merchandise.
- Maintained inventory control, ensuring uninterrupted service center operations and resource availability.
- Coordinated communication and support across 12 partner stores, fostering strong interdepartmental relationships.
- Assisted with sales presentations, contributing to increased customer engagement and sales on the floor.
- Led recruitment efforts, including interviewing and hiring, to build a high-performing team.
- Aligned team objectives with company goals, clearly communicating targets and expectations.
- Cultivated a positive work environment, boosting morale and promoting long-term employee retention.
- Optimized staffing during peak seasons by creating effective schedules and managing employee attendance.
- Implemented quality assurance initiatives, achieving top-tier performance metrics and consistent service excellence.
Instrument Repair Technician
National Educational Music Company
Piscataway, New Jersey
11.2019 - 11.2020
- Performed preventive maintenance and troubleshooting on a variety of woodwind musical instruments to ensure peak performance and longevity.
- Maintained organized service records, ensuring accurate documentation of all repairs for future reference and compliance.
- Managed maintenance and servicing of incoming instruments, adhering to scheduled plans and industry standards.
- Executed precise repairs on damaged instruments, sourcing quality parts and replacements to restore full functionality.
- Conducted overhauls, re-padding, key alignment, cork replacement, and standard servicing to optimize instrument performance.
- Utilized techniques in instrument buffing and ultrasonic cleaning to enhance aesthetic quality and preserve structural integrity.
Bench Jeweler
Signet Jewelers
Wayne, New Jersey
06.2018 - 11.2019
- Managed the processing of incoming work shipped via UPS and FedEx, ensuring accurate and timely receipt of merchandise.
- Performed clerical duties, including the processing of incoming merchandise through company software.
- Captured high-quality photographs of all incoming items for documentation and tracking purposes.
- Prioritized and sorted jobs to streamline work production and ensure efficient turnaround times.
- Worked proficiently with platinum, gold, and silver, demonstrating expertise in precious metal handling.
- Specialized in ring reshanking, resizing, and performing intricate chain and bracelet soldering and hinge repairs.
- Replaced missing stones and executed precise stone setting to restore pieces to their original design.
- Conducted prong retipping and channel rebuilding to ensure the durability and integrity of jewelry items.
- Performed detailed polishing and plating of finished pieces for a high-quality final product.
- Utilized a microscope for thorough quality control, ensuring all outgoing merchandise met company standards.
Education
Bachelor of Arts - Music Performance
New Jersey City University
Jersey City, NJ05.2018
Skills
- Analytical Problem Solving
- Effective Time Management
- Communicative Skills
- Strategic Planning
- Inventory Management
- Cultivating Professional Relationships
- Data Visualization
- Goal Achievement
- Customer Experience Management
- Staff Supervision
- Risk Management
Timeline
Production Manager
Mataci Inc.
01.2024 - Current
Design and Service Center Manager
Signet Jewelers
11.2020 - 12.2023
Instrument Repair Technician
National Educational Music Company
11.2019 - 11.2020
Bench Jeweler
Signet Jewelers
06.2018 - 11.2019
Bachelor of Arts - Music Performance
New Jersey City University