Sergio Gonzalez
Joshua,TX
Summary
A dynamic leader with a proven track record at FHI, adept in workflow optimization and team building. Excelled in enhancing safety protocols and operational efficiency, achieving significant cost savings. Skilled in conflict resolution and data analysis, consistently meeting client needs and driving project success. Results-driven management professional with several years of experience in operations, production management, organizational development, and team building within diverse industries. Highly adept in planning, coordinating, and executing successful production strategies.
Overview
18
18
years of professional experience
Work History
Operations Manager
Wabash National
Joshua, TX
10.2023 - Current
- Improved morale and management communication by promoting employee recognition and rewards practices.
- Participated in business safety committee meetings and health and safety audits.
- Collaborated with managers on implementing effective safety programs within their departments.
- Measured and reviewed performance via KPIs and metrics.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Enforced safety regulations to ensure personnel well-being.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Collaborated with team leaders on quality audits.
- Delegated work to staff, setting priorities and goals.
- Built strong operational teams to meet process and production demands.
Production Supervisor
Wabash National
Moreno Valley, CA
10.2022 - 10.2023
- Coordinated production requirements with material handling and staffing functions.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
- Resolved any conflicts between employees in a professional manner.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Supported safety programs to reduce and eliminate employee injuries.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Sr. Road Crew manager
FHI (Freight Handlers Inc.)
Fuquay-Varina, NC
02.2020 - 09.2022
- Execute new accounts; roll out OSHA regulations, safety procedures, client expectations, performance, and KPI goals.
- Continued improvement with digital safety-driven applications, 'Train the Trainer,' efficient labor, and equipment processes.
- 5S workplace organization, as permitted by the client, visual guides, and performance boards.
- Project start-ups, as well as starting up permanent sites,
- KIP's budget for all project-related expenses, and forecasting quarterly and yearly financials.
- I was assigned a chair as a Safety Committee member.
- Meet, discuss, and implement better practices across our organization.
- Communicated effectively with supervisors regarding project progress updates.
- Conducted routine maintenance on tools and equipment used during road crew operations.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Area Manager
Merit Logistics
Riverside, CA
07.2018 - 01.2020
- Achieved operational efficiency through direct leadership engagement, strategic action plans, and client feedback.
- We reinforced our sales team with operational analytics, leading to successful pricing and rates.
- Succeeded in vendor negotiations and contracts.
- Ran financial reports that included profit and loss, financial burden, and projected outcomes.
- Developed safety training packets and client interaction walks that helped leadership identify immediate solutions.
- Aligned procedures and protocols with changing business demands.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed top talent to promote a performance-oriented culture.
Site Manager
FHI (Freight Handlers Inc.)
Riverside, CA
05.2016 - 07.2018
- Managed a team of 112 handlers, including two assistant managers, 10 supervisors, and 4 clerks.
- Responsible for maintaining an active recruiting program, and adjusting it for the client's volume.
- Worked closely with the director of operations, and the VP of operations, to establish a new payout program to improve production and efficiency, resulting in a successful $300,000 savings.
- Used strategic communication to work together with two separate in-house union departments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts among site personnel and subcontractors, maintaining a positive work environment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw daily operations, ensuring project milestones were met in alignment with budget and timeline constraints.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented rigorous safety protocols, reducing workplace incidents by a significant percentage. Accomplished safety coordination to bring 85 YTD injuries down to 12 within the first year by developing a new training program and observation processes.
Production Supervisor
Consolidated Container Company LLC
City Of Industry, CA
04.2014 - 05.2016
- Reviewed individual employee performance to correct issues and enhance productivity.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Analyzed production data to identify trends and areas for improvement.
- Promoted employee safety awareness based on an understanding of regulatory mandates and organizational best practices.
- Observed and monitored the utilization of equipment.
- Supported a safe and clean work environment by educating and directing personnel on the use of control points, equipment, and resources.
- Ensured compliance with safety regulations and quality standards.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Created weekly work schedules to meet customer demands while optimizing labor costs.
- Coordinated production requirements with material handling and staffing functions.
Corporate Support Manager/Project Manager
T.W. Service Inc.
Fullerton, CA
05.2012 - 03.2014
- Helped establish a Safety Team to uphold our policies and create a strong safety culture.
- Accomplish analytical operational needs, safety procedures, and client and vendor operational excellence.
- Developed audits, disciplinary action plans, and recruitment processes for specialized and general labor.
- Built and created the Corporate Support Center that engaged in Continuous Improvement, Human Resources, Safety, and Client Satisfaction.
- A six-person crew was responsible for properly closing all work orders, automating deposits for all sites, escalating client issues properly, and deploying support across the organization.
- Led successful project start-ups, starting up permanent sites, and temporary projects.
- Meet our client’s needs with an increase or decrease in volume, consistent performance, and quality delivered every day with our services offered.
- Assisted in the development of long-term strategies for improving customer service processes.
- Resolved escalated customer complaints in a timely manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Regional Manager
Belmar Services
Dallas, TX
11.2009 - 09.2011
- Directed operations across CA, TX, AZ, AK, and CO with a team of 400+ associates.
- Implement safety rules, procedures, and safety audits.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Responsible for recruiting procedures, disciplinary actions, operational procedures, KPIs, and profit results.
- Achieved 100% payroll completion with new reporting implementations.
- Supported all project start-ups.
- Developed the 'next line of leadership' with metric communication.
- Recovered a $5 million account by assessing the client's vision and rebuilding our leadership.
- Encouraged sales for company growth by actively following leads.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Site Manager
W.S.S.
Ontario/Rancho, CA
10.2006 - 11.2009
- Oversaw eight different clients in ten separate facilities, with over eighty-five associates and eight team leads.
- Responsible for, but not limited to, hiring new associates, disciplinary actions, termination of employment, scheduling shift starts and breaks, holding meetings at the operations level and corporate level, and certifying associates for proper training at a demanding site.
- I was assured that all hours and receipts per site were entered into the system correctly, and I was responsible for depositing and handling large amounts of cash and checks on a daily basis.
- Project start-ups, as well as starting up permanent sites,
- Successfully developed and trained new hires, and tenured associates.
- Adapted daily services to meet client needs through precise volume adjustments and professional execution.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
Education
Bachelor’s degree - Business Communication
IndianaTech
Online, INDIANASome College (No Degree) - Business Administration and Management
Riverside City College
Riverside, CASkills
- Office Management
- Teambuilding and Supervision
- Staff Training Development
- Procedural Guidelines Creation
- Equipment operator and trainer
- Document Creation
- Spreadsheet Development
- Warehouse Logistics Management
- Records Management
- Client communication
- Policy implementation
- Problem-solving
- Data analysis
- Conflict resolution
- Decision-making
- Budget management
- Workflow optimization
- Process improvement
- Lean principles
- Behavior-based safety
Timeline
Operations Manager
Wabash National
10.2023 - Current
Production Supervisor
Wabash National
10.2022 - 10.2023
Sr. Road Crew manager
FHI (Freight Handlers Inc.)
02.2020 - 09.2022
Area Manager
Merit Logistics
07.2018 - 01.2020
Site Manager
FHI (Freight Handlers Inc.)
05.2016 - 07.2018
Production Supervisor
Consolidated Container Company LLC
04.2014 - 05.2016
Corporate Support Manager/Project Manager
T.W. Service Inc.
05.2012 - 03.2014
Regional Manager
Belmar Services
11.2009 - 09.2011
Site Manager
W.S.S.
10.2006 - 11.2009
Bachelor’s degree - Business Communication
IndianaTech
Some College (No Degree) - Business Administration and Management
Riverside City College
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