Sergio Gonzalez
Summary
Dynamic professional with extensive experience at Costco, excelling in fuel management and store operations. Proven track record in budget planning and employee training, enhancing team performance and customer satisfaction. Recognized for implementing effective merchandising strategies that improved sales and streamlined supply chain management. Strong leader with exceptional interpersonal skills.
Overview
33
33
years of professional experience
Work History
Gas Station Supervisor
Costco
Signal Hill, CA
03.2023 - Current
- Monitoring gas prices to ensure they remain competitive in the market.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
- Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
Produce Supervisor
Costco
Signal Hill, CA
07.2022 - 03.2023
- Coordinated restocking activities to maintain optimal product availability.
- Monitored stock levels and adjusted orders accordingly to ensure sufficient supply.
- Performed regular audits of shelves and coolers to verify accuracy of pricing labels and expiration dates.
- Enforced safety regulations within the department while ensuring a clean working environment.
Front End Supervisor
Costco
Signal Hill, CA
01.2021 - 07.2022
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Trained new employees in customer service techniques and store policies.
Foods Departmental Manager
Costco
Signal Hill, CA
11.2019 - 01.2020
- Conducted regular performance reviews of employees, providing feedback and guidance as needed.
- Oversaw inventory control, reducing waste through effective stock management practices.
- Ensured that all food products were properly stored according to health code requirements.
- Monitored staff performance, providing regular feedback and conducting performance evaluations.
- Managed day-to-day operations of the foods department, ensuring smooth workflow from start to finish.
Front End Manager
Costco
Signal Hill, CA
02.2019 - 11.2019
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Created and optimized employee schedules for shift coverage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Food Court Manager
Costco
Signal Hill, CulverCity And Inglewod, CA
02.2009 - 02.2019
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, hired, trained and supervised personnel within the food court area.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained new employees to perform duties.
- Maintained high standards of cleanliness throughout the entire facility at all times.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted in ordering supplies as needed for the smooth operation of the food court.
Food Court Supervisor
Costco
Hawthorne And Torrance, CA
02.2007 - 04.2009
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between employees or between customers and employees in a professional manner.
- Managed stock levels by ordering supplies from vendors based on projected needs.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
Restuarant Manager
The Cheesecake Factory
Beverly Hills, Brentwood, Redondo, Huntingthon B
09.1992 - 02.2007
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Created new menu items based on customer feedback and industry trends.
- Assisted staff by serving food and beverages or bussing tables.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA07-1989
Skills
- Fuel management
- Store operations
- Budget planning
- Merchandising strategies
- Employee training
- Supply chain management
Timeline
Gas Station Supervisor
Costco
03.2023 - Current
Produce Supervisor
Costco
07.2022 - 03.2023
Front End Supervisor
Costco
01.2021 - 07.2022
Foods Departmental Manager
Costco
11.2019 - 01.2020
Front End Manager
Costco
02.2019 - 11.2019
Food Court Manager
Costco
02.2009 - 02.2019
Food Court Supervisor
Costco
02.2007 - 04.2009
Restuarant Manager
The Cheesecake Factory
09.1992 - 02.2007
High School Diploma -
Leuzinger High School
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