Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Gonzalez

Portland,OR

Summary

Dynamic Assistant Manager at Popeyes® Louisiana Kitchen with a proven track record in project management and exceptional customer service. Expertly resolved conflicts and enhanced team productivity through effective leadership and food safety practices. Committed to fostering a positive dining experience while ensuring operational efficiency and high standards in inventory management.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Popeyes® Louisana Kitchen
Gresham, OR
09.2018 - 02.2025
  • Assigned work and monitored performance of project personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Organized and restocked supplies to support operations and team productivity.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Monitored temperatures of prepared food and cold-storage areas.

Education

High School Diploma -

Centennial High School
Portland, OR
06-2019

Skills

  • Project management
  • Customer service
  • Supply restocking
  • Inventory management
  • Food safety
  • Team leadership
  • Conflict resolution
  • Time management
  • Money handling
  • Problem-solving

Languages

English
Professional
Spanish
Full Professional

Timeline

Assistant Manager

Popeyes® Louisana Kitchen
09.2018 - 02.2025

High School Diploma -

Centennial High School

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