Open To Work
Sergio Gonzalez
North Las Vegas,NV
Summary
- U.S. ARMY 2010–2018.
- Five years of help desk experience.
Resourceful professional with a military background. Known for high productivity and efficient completion of tasks. Excels in communication, teamwork, and adaptability. Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
16
16
years of professional experience
Work History
IT Help Desk Technician
Tridentcare Health Services
Horsham, Pennsylvania
08.2022 - 01.2026
- Delivered technical troubleshooting support for medical software applications to enhance patient care.
- ServiceNow ticket creation handling.
- Troubleshooting experiencing with Microsoft 365 applications.
Line Cook
The Cheesecake Factory
12.2016 - 01.2022
- Worked effectively in a fast-paced, physically demanding kitchen environment.
- Assisted in training new staff on cooking techniques and kitchen procedures.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
Soldier
United States Army
06.2010 - 06.2018
- Help Desk support 2015-2018.
- Troubleshooted VoIP phones, printers, PC's, laptops, Windows applications, hardware/network issues. PC and laptop imaging re-imaging.
- Active directory account creation, password resets.
Automotive Technician
Toyota
04.2013 - 11.2016
- Performed routine maintenance on Toyota models to enhance vehicle reliability and longevity.
- Diagnosed vehicle issues to ensure optimal performance and customer satisfaction.
- Executed minor maintenance services, including gasket replacements and coolant flushes, to maintain engine efficiency.
Education
High School Diploma -
Las Vegas High School
06-2009
Skills
- ServiceNow experience
- Biilingual
- Professionalism
- Leadership
- Customer service
- Training new staff
- Administrative
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
IT Help Desk Technician
Tridentcare Health Services
08.2022 - 01.2026
Line Cook
The Cheesecake Factory
12.2016 - 01.2022
Automotive Technician
Toyota
04.2013 - 11.2016
Soldier
United States Army
06.2010 - 06.2018
High School Diploma -
Las Vegas High School