Accomplished professional with over 30 years of business development, business consulting, sales and management experience. Strong background in sales with extensive experience in training and operations management. Skilled in customer, efficient with strong leadership abilities. Performance driven, motivated, and well-organized, with the ability to work with minimal direct supervision. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
As founder and CEO of GRC Lending, we have driven the company's ascent to a leading position in the mortgage origination landscape. My strategic vision and leadership have propelled us to a 100% increase in market share, while innovative mortgage products and streamlined processes resulted in a 100% surge in loan originations. Through strategic partnerships and a customer-centric focus, we've achieved a 120% boost in client satisfaction. My commitment to regulatory compliance, risk management, and team development has fortified GRC Lending's reputation for excellence and financial stability, establishing us as a trusted player in the industry with consistent revenue growth and unparalleled client service.
Provided outstanding service to all individuals, promoting effective and lasting business relationships. Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies. Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization.
Worked directly with Loan Originators and Mortgage Bankers educating as well as helping them close their loans. I specialize in business development including account management and customer relationships. Have ability to educate the brokers on company products and process has enabled me to earn and establish lasting relationships in our competitive market place.
Worked directly with licensed mortgage brokers to find the best applicable programs for their clients. Specialized in Non-Agency products that offer consumers alternatives lending solutions when applying for residential end-loans. Our programs were designed to help fill a need for loans that make sense but do not fit standard Agency guidelines.
Supervised and expedited workflow throughout first mortgage unit by assigning personnel necessary to meet schedule requirements. Monitors production levels and makes necessary adjustments to ensure smooth workflow at maximum output. Makes recommendations to improve department operations.