Sergio Gutierrez
Tulsa,OK
Summary
Dynamic and results-driven professional with experience at Chipotle Mexican Grill, skilled in coaching and leadership. Proven ability to enhance team performance and manage operations effectively. Bilingual in Spanish, adept at conflict resolution and critical thinking, consistently turning customer concerns into positive experiences while maintaining high standards of service. Professional with solid foundation in technical skills and hands-on experience. Known for reliability and ability to adapt to evolving work environments. Collaborative team player focused on achieving results and maintaining high standards. Skilled in troubleshooting and precision work.
Overview
7
7
years of professional experience
Work History
Apprentice
Chipotle Mexican Grill
06.2020 - Current
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Taking ownership of facilities and equipment by completing facilities checklist regularly.
- Certified trainer for upcoming Crew Members and Management candidates.
- Ability to hire, identify, and recognize potential candidates for the company’s needs and goals
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Crew Member
Zaxby's Chicken Fingers & Buffalo Wings
05.2018 - 03.2020
- Professionally crossed trained from FOH to BOH
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
Associate of Science - Business Administration
Tulsa Community College
Tulsa, OK08-2023
High School Diploma -
Union High School
05-2020
Certificate - Masonry
Tulsa Tech
05-2020
Skills
- Coaching
- Critical Thinking
- Bilingual/ Fluent Spanish
- Advanced communication
- Conflict-resolution
- Leadership
- Multitasking
Timeline
Apprentice
Chipotle Mexican Grill
06.2020 - Current
Crew Member
Zaxby's Chicken Fingers & Buffalo Wings
05.2018 - 03.2020
Associate of Science - Business Administration
Tulsa Community College
High School Diploma -
Union High School
Certificate - Masonry
Tulsa Tech
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