Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
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Sergio Gutierrez

Tempe,AZ

Summary

Experienced business professional with strong focus on team collaboration and achieving results. Skilled in franchise management, strategic planning, and operational efficiency. Known for reliability and adaptability in dynamic environments. Adept at driving business growth and fostering positive work culture.

Production line operations, quality control, inventory rotation, shipping and receiving expertise.

Overview

34
34
years of professional experience

Work History

Franchise Owner

JaniKing
05.1996 - Current
  • Personally responsible for all business processes utilizing a combination of software products for Accounting, Payroll, Marketing and Sales, Income statements reports in accordance with GAAP rules. Provide commercial cleaning services to large and small corporate clients who require expertise and implementation. Developed issues management system to meet customer needs offering solutions and performance, focused primarily on managing, designing, developing and deploying applications that meet business requirements based on business needs and project timelines, applications include: QuickBooks, Versa Check, Microsoft Office Accounting, Microsoft Word, Excel, Outlook, 1040 Works, ATX, Turbo Tax, ADP.

Collection Customer Service Representative

Arthur Andersen & Co
04.1996 - 09.1998
  • Resolved customer inquiries regarding overdue accounts, enhancing satisfaction and retention.
  • Developed collections strategies to minimize outstanding balances and improve cash flow.
  • Collaborated with team members to streamline collection processes, increasing efficiency across operations
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Third party inbound and outbound collection calls, manual and auto system in order to negotiate payment arrangements in English and Spanish. Secure all payments possible while adhering to FDCPA and State regulations. Meet department performance goals. Pass Compliance Exam. Document every call appropriately. Perform other duties as assigned.

Collector

Arthur Andersen
04.1996 - 09.1998
  • Third party inbound and outbound collection calls, manual and auto system in order to negotiate payment arrangements in English and Spanish. Secure all payments possible while adhering to FDCPA and State regulations. Meet department performance goals. Pass Compliance Exam. Document every call appropriately. Perform other duties as assigned.

Human Resources Interpreter, Payroll, Inventories,

Dycast, Inc.
02.1994 - 04.1996
  • Facilitated clear communication between diverse groups during high-stakes meetings.
  • Interpreted complex legal and medical terminology with accuracy and professionalism.
  • Streamlined interpretation processes to improve efficiency and client satisfaction.
  • Collaborated with professionals across various sectors to ensure effective language support.
  • Implement, develop and maintain inventories system
  • Tracking raw material processes to calculate cost per part manufactured
  • Interpreter for Human Resources: Interpreter in the initial interview and new hire orientation, explanation of important policies and procedures for employment, translation of weekly newspaper and Interpreter at production meetings and all special projects.
  • Maintain Kronos Timekeeping System: Maintain employee database by department. Verify shift schedules and time cards for payroll processing. Management of employee master files. Distribute and collect employee time sheets with supervisor’s approvals.
  • Payroll: Calculate incentive earnings from employee production tickets. Enter Data and generate reports. Investigate variance in earnings with supervisors. Advise time study of earning problems. Resolve employee questions on earnings when supervisor not available. Maintain ADP employee data base. Prepare incentive payroll for ADP transmission and verification of data with ADP. Prepare statistical reports from payroll data as assigned.

Promoted to different positions

Dycast, Inc.
02.1994 - 04.1996
  • Interpreter for Human Resources: Interpreter in the initial interview and new hire orientation, explanation of important policies and procedures for employment, translation of weekly newspaper and Interpreter at production meetings and all special projects.
  • Maintain Kronos Timekeeping System: Maintain employee database by department. Verify shift schedules and time cards for payroll processing. Management of employee master files. Distribute and collect employee time sheets with supervisor’s approvals.
  • Payroll: Calculate incentive earnings from employee production tickets. Enter Data and generate reports. Investigate variance in earnings with supervisors. Advise time study of earning problems. Resolve employee questions on earnings when supervisor not available. Maintain ADP employee data base. Prepare incentive payroll for ADP transmission and verification of data with ADP. Prepare statistical reports from payroll data as assigned.

Quality Control Inspector

Mission Foods
09.1991 - 01.1994
  • Conducted thorough inspections of products received to ensure compliance with quality standards to avoid contamination.
  • Implemented corrective actions for non-conformance issues, enhancing overall production quality.
  • Collaborated with production teams to identify and resolve quality-related concerns promptly.
  • Developed and maintained detailed documentation of inspection results and findings.
  • Monitored testing equipment calibration to maintain accuracy in inspection processes.
  • Lab test of raw materials and finished products
  • Production line machine operator, setting up, calibrate, assembling and rotate different feeders according to production guidelines

Education

BBA - Accounting And Finance

North American College
Phoenix, AZ

Automotive Mechanic - Auto Repair

Aprende Institute
On Line
10-2022

Skills

  • Customer relations
  • Project estimating
  • Operations management
  • Verbal and written communication
  • Bidding processes
  • Quality management systems
  • Labor relations
  • Accounting expertise
  • Inventory control
  • Production machine operator
  • Fork lift driver
  • Shipping and receiving quality assurance

Accomplishments

  • Supervised team of 30 staff members
  • Achieved sales increase through effectively helping with bidding proposals and exceptional service
  • Resolved product issue by Implementing inventories system
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Resolved production issues through quality control
  • Inventory rotation using forklifts
  • Manufacturing operation, assembling and calibrating machinery to achieve production and quality standards

Affiliations

American Buffalo Soldiers

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Franchise Owner

JaniKing
05.1996 - Current

Collection Customer Service Representative

Arthur Andersen & Co
04.1996 - 09.1998

Collector

Arthur Andersen
04.1996 - 09.1998

Human Resources Interpreter, Payroll, Inventories,

Dycast, Inc.
02.1994 - 04.1996

Promoted to different positions

Dycast, Inc.
02.1994 - 04.1996

Quality Control Inspector

Mission Foods
09.1991 - 01.1994

BBA - Accounting And Finance

North American College

Automotive Mechanic - Auto Repair

Aprende Institute

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