Hi, I’m
Sergio Hernandez
Cleveland,TN
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
7
years of professional experience
Work History
Wacker PolysiliconCharleston, TN
Senior Operator
09.2022 - Current
Job overview
- Observed safe work practices and conducted safety inspections to reduce workplace accidents.
- Assisted technical operators with training new employees by educating them on safety protocols and processes.
- Introduced reactive and preventive maintenance methods, effectively decreasing machinery breakdowns to meet aggressive project milestones.
- Reported failures, malfunctions, or wear issues on equipment to the supervisor.
- Taught new employees machine operation techniques and important business procedures.
- Rotated among various workstations, performing work necessary to meet production needs.
- Learned and followed safety and emergency procedures.
- Checked control panel and gauges during equipment operation.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Troubleshoot and diagnosed equipment malfunctions to minimize downtime.
- Assessed and corrected jams in equipment.
- Measured and graded batches of raw materials to feed into production machinery.
- Handled various mechanical and technical machinery during the manufacturing process.
- Complied with environmental regulations when using, dispensing, or handling hazardous and non-hazardous materials and waste.
- Utilized hand and power tools and heavy machinery during manufacturing processes.
- Maintained production and quality documentation.
- Inspected finished products to verify conformity to quality standards.
- Collaborated with coworkers to perform projects quickly and meet business goals.
tri state marketingChattanooga, TN
Brand Ambassador
05.2022 - 09.2022
Job overview
- Promoted positive company image through superior customer service experiences.
- Introduced sales, promotions, and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Increased client profits by establishing strong brand representation through face-to-face marketing.
- Shared feedback and ideas with management to improve processes.
- Stayed on top of industry-related topics, trends, and tools to impact social growth and engagement.
- Leveraged smartphones, tablets, and CRM systems to manage and document daily activities.
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
- Increased sales by encouraging customers to purchase additional products and services.
- Maintained professionality and efficiency while working closely with leadership.
- Worked on promotional events for different products, persuading customers to purchase and documenting sales.
- Delivered public demonstrations for crowds at stores, trade shows, and conferences.
- Used consultative sales techniques to uncover customer questions and needs.
HR BlockCleveland, TN
Tax Professional
01.2020 - 04.2022
Job overview
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Performed detailed research and used findings to support audit reports.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Probed tax situations from different angles to apply for maximum tax benefits or resolve tax debts.
- Finalized and processed paperwork with local, state, and federal government authorities.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Represented clients under audit before IRS to prove compliance with federal tax laws.
- Computed taxes owed or overpaid for clients.
- Calculated form preparation fees according to return complexity and processing time required.
AmazonCleveland, TN
Fulfillment Associate
12.2019 - 07.2021
Job overview
- Operated handheld scanners to track merchandise throughout the fulfillment process.
- Accepted, processed, and quickly filled orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Followed proper packaging requirements depending on order size and type.
- Unloaded merchandise from trucks and moved to designated areas for inspection and stocking.
- Organized boxes or bags and palletized orders based on carrier method.
- Wrapped and moved pallets to designated carrier areas.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Operated forklift and pallet jack to transport heavy loads.
Newly Weds FoodCleveland, TN
Operator
06.2019 - 11.2019
Job overview
- Ensure batch numbers and product code on the labels match with the product being dumped
- Make sure the metal detector is in good working condition.
- Stack bags neatly on skids as required and on the correct skid color.
- Return any unused label to the operator so that it can be recorded.
- Detect any malfunction of metal detectors and rollers and report it to the supervisor.
- Retained a safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Comply with all safety requirements and company policies.
- Report all shortages to the lead operator.
- Properly sets up machine for startup.
- Verifies ingredient being bagged.
- Verifies batch with Supervisor as needed.
- Fills bags with product as per the required weight and maintains packaging line standards.
- Required to assist in stacking at the end of the line as needed by loading boxes/ bags onto pallet.
- Complete paperwork as needed.
- Must maintain the integrity of the product.
- Must assist in inventory and cycle counts.
- Keeps area and equipment clean; follows LOTO procedures when cleaning equipment.
- Other duties as assigned by supervisor..
subwayCleveland, TN
Shift Lead
06.2016 - 07.2018
Job overview
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
- Educated customers about offerings, promotions, and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements.
Education
Austin Peay State UniversityClarksville, TN
Some College (No Degree) from Computer Science
Chattanooga State Community CollegeChattanooga, TN
Some College (No Degree) from Computer Science
Skills
- Process Monitoring
- Data Analysis
- Proficient in [Machinery]
- Quality Assurance
- Verbal and Written Communication
- Hand and Power Tools
- Safety Compliance
- Analytical Thinking
- Problem-Solving
- Teamwork and Collaboration
- Sales Customer Engagement
- Customer Retention Abilities
- Complex Problem-Solving
- Strong Work Ethic
- Preventive Maintenance
- OSHA
- Forklift Operation
- Computer Skills
- Machinery Operation
- Mathematical Calculations
- Tax Consulting
- Liabilities Mitigation
- Tax Law
- High Accuracy
- Organization Skills
- Tax Advising
- Interpersonal Strengths
- Valuations and Estimations
- Relationship Building
- Data Gathering
Timeline
Senior Operator
Wacker Polysilicon
09.2022 - Current
Brand Ambassador
tri state marketing
05.2022 - 09.2022
Tax Professional
HR Block
01.2020 - 04.2022
Fulfillment Associate
Amazon
12.2019 - 07.2021
Operator
Newly Weds Food
06.2019 - 11.2019
Shift Lead
subway
06.2016 - 07.2018
Austin Peay State University
Some College (No Degree) from Computer Science
Chattanooga State Community College
Some College (No Degree) from Computer Science
Similar Profiles
Brodie WallaceBrodie Wallace
Mechanical Maintenance Technician at Wacker PolysiliconMechanical Maintenance Technician at Wacker Polysilicon
Casey CollinsCasey Collins
Maintenance Gatekeeper at Wacker PolysiliconMaintenance Gatekeeper at Wacker Polysilicon
James HarperJames Harper
Technical Operator at Wacker PolysiliconTechnical Operator at Wacker Polysilicon
Jakob HawkinsJakob Hawkins
Technical Operator at Wacker PolysiliconTechnical Operator at Wacker Polysilicon
Kimberly MarklandKimberly Markland
Dusting Divas at Ashley BarhamDusting Divas at Ashley Barham