Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Sergio Hernandez

Princeton,TX

Summary

Dynamic and customer-focused automotive Associate with expertise in exceptional service and driving sales performance. Proven ability to lead cross-functional teams, optimize dealership operations and cultivate lasting customer relationships. Adept at implementing innovative solutions to meet business goals. Fueled with a burning passion to bring the best out of any employee, team or even customer. Coming from a lineage of automotive technicians and very familiar with every aspect of the automotive industry. Greatest strength is the auto sales, from the showcase of the vehicle towards the finalization of the finance transaction.

Overview

7
7
years of professional experience

Work History

Co-Owner, Manager

Hernandez Auto Sales
06.2017 - 03.2024
  • Exceed monthly and quarterly sales targets consistently
  • Implement customer satisfaction initiative, resulting in long term relationships with the customers
  • Managed Inventory, resulting in a clear, well-kept, & organized Office
  • Responsible for Taxes & Titling of each sold vehicle, ensuring that each process is handled in a timely fashion and in compliance with company policy & state law
  • Bookkeeper, from customer payments to state forms such as 130-U, VIT, expenses, sales revenue, titles, profits and loss.

Manager

Hernandez Auto Repair
06.2017 - 03.2024
  • Addressed customer inquiries, concerns and complaints promptly and effectively
  • Increased customer retention through personalized follow-up communication and relationship-building initiatives
  • Insured a clear pathway and communication between the customer and technician, keeping an up-to-date status with the customer
  • Bookkeeper; including accounts receivable, accounts payable, payroll, purchases, invoices, and IRS documents
  • Ensured each technician had a constant flow of work & never exceeded past the recommended hours for each job.

Manager

Hernandez Auto Salvage
07.2017 - 03.2024
  • Ensured parts inventory was up-to-date & stocked, resulting in an organized and well-kept office
  • Addressed customer inquiries, concerns and complaints promptly and effectively
  • Created long-term relationships with Repair Shops and customers in our area, ensuring a consistent flow of revenue
  • Exceed monthly and quarterly sales targets consistently
  • Bookkeeper; from part sales, invoices, bills, payroll, profits, parts inventory, crushed car reports, salvaged titles, & insured titles were sent to the state in accordance with state law and regulations.

Education

High School Diploma -

Princeton High School
Princeton, TX
06.2017

Skills

  • Automotive Industry Knowledge
  • Prior Sales & Finance Experience
  • Highly detail-oriented & organize
  • Respectful with a strong moral compass
  • Customer Service
  • Inventory Management
  • Strategic Planning
  • Bilingual
  • Sales & Marketing
  • Process Optimization
  • Knowledgeable with sites such as; Repair Link, Prodemand, Autozone, O'reilly's, Advance Auto Parts, NAPA & used Car Dealer software Frazer

Awards

  • ASE A5 (Brakes) Certification
  • ASE A4 (Suspension & Steering) Certification
  • ASE A7 (Heating & Air Conditioning) Certification
  • ASE A6 (Electrical/Electronic Systems) Certification
  • Texas Skills District Champions 2016

Timeline

Manager

Hernandez Auto Salvage
07.2017 - 03.2024

Co-Owner, Manager

Hernandez Auto Sales
06.2017 - 03.2024

Manager

Hernandez Auto Repair
06.2017 - 03.2024

High School Diploma -

Princeton High School

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Sergio Hernandez