Sergio Hernandez
San Antonio,TX
Summary
Experienced and versatile regional manager seeking to continue my career with an organization that values and utilizes my leadership and management skills for mutual growth and success. Proven track record in handling a wide range of business needs, including strategic planning, promotional activities, and human resources. Adaptability is a strength, as I am accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Proactive leader excelling in operations management, sales planning, and personnel management. Known for energizing businesses with creative and strategic initiatives while maintaining a diplomatic and persuasive communication style. Experience in managing multi-regional operations and leading teams towards achieving organizational goals. Skilled in utilizing strategic planning and leadership to drive performance and operational improvements. Focus on team collaboration and achieving results consistently delivers positive outcomes. Highly motivated, flexible with changing needs, and prepared to drive impactful results through strategic planning, operational efficiency, and effective stakeholder communication.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Regional Manager - Sunglass Hut Zone 16
Luxottica Retail
11.2006 - Current
- Motivating and Inspiring through a Dynamic and Inclusive Sales Vision
- Maintain and inspire the continued learning of the Sunglass Hut Experience
- Overseeing Core / Lifestyle/ Outlet/ and Dept Store Host Locations
- Recruiting and Selecting High Performance Game Changing Sales Leaders
- Coaching and Developing Top Talent and Succession Planning through Strengths Based Approach
- Development of two associates to Regional Manager positions
- Maintaining Low Shrink in an Open Sell Environment through Best Practice AP Awareness
- Reviewing All P&L Controls to Increase Profitability
- Proven Problem Solving Abilities in a Fast Paced Retail Environment
- #1 Performing Region for the Company in 2012 - percent to plan & # 2 in percent to comp
- #1 Performing Region for the Company in 2018
- Winner of upgrade my lease car two years in a row (2011-2012 ) and again in 2018
- FMBT Participant
- The only RM from the Oakley Merger participate as part of the immersion process
- FMBT Guide in 2016
- My team achieved best results
- Comp growth every year except in 2013 since I started my career with Luxottica
- Developed 2 former associates to RM's
- Nancy Olguin and Steve Cooper
- 2019 Current results: Top 3 to percent to goal and #1 in percent to Comp
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Supervised staff to optimize brand expansion initiatives and productivity.
General Manager - Huebner Oaks Location
OLD NAVY - Division of Gap Inc
04.2005 - 01.2007
- Responsible for all Daily Operations - Sales of 8 million average
- Maintain a standard of top quality customer experience
- Recruiting and Selecting
- Maintaining Low Shrink
- Reviewing All P&L Controls to Increase Profitability
- Proven Problem Solving Abilities in a Fast Paced Retail Environment
District Manager - San Antonio/Laredo/McAllen/ Austin Texas
GadZooks Inc
03.2000 - 04.2005
- Responsible for all Daily Operations 13 stores with sale of 13.5 million
- Maintain a standard of top quality customer experience
- Recruiting and Selecting
- Maintaining Low Shrink
- Reviewing All P&L Controls to Increase Profitability
- Proven Problem Solving Abilities in a Fast Paced Retail Environment
- District Manager of the year in 2003
Floor Manager
Dave & Buster's Restaurant
10.1998 - 03.2000
- Responsible for the Cocktail Waiter Department
- Recruiting and Selecting cocktail waiters
- Maintain and develop a Cocktail Waiter schedule to meet the demands of customer visits for entire location
- Maintaining a standard of top quality customer experience
- Responsible for maintain the P&L Controls for silverware and serving dishware
- Problem Solving Abilities in a Fast Paced Restaurant Environment
Floor Manager
Planet Hollywood Restaurant
11.1996 - 10.1998
- Responsible for Server Department
- Recruiting, selecting and training of Servers
- Maintain server schedule to meet the demands of a three level restaurant
- Maintaining a standard of top quality customer experience
- Responsible for maintain the P&L Controls for Retail Store
- Problem Solving Abilities in a Fast Paced Restaurant Environment
District Manager
Jeans West - Division of Edison Brothers
01.1987 - 11.1996
- Responsible for all Daily Operations 13 stores with sales of 12.5 million
- Maintain a standard of top quality customer experience
- Recruiting and Selecting
- Maintaining Low Shrink
- Reviewing All P&L Controls to Increase Profitability
- Proven Problem Solving Abilities in a Fast Paced Retail Environment
- Open operations in Mexico City in 1994
Education
El Paso Community College
El Paso, TX08-1981
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Operational management
- Territory Management
- Goals and performance
- Staff Supervision
- Asset Control
- Performance Management
- New Business Development
- Business development and planning
References
- Kelly Fry, 918-625-6096, kfry@luxotticaretail.com
- Terri Sims, 512-773-3043, tsims@luxotticaretail.com
- Lou Chestman, 832-257-7196, lchestman@luxotticaretail.com
- John Mansfield, 703-220-5493, jmansfield@oakley.com
- Andrea Durak, 407-739-3376, adurak@luxotticaretail.com
- Rocio Herrera, 915-373-0477, rherrera@luxotticaretail.com
- Rudy Esquivel, 407-489-7622, resquive@luxotticaretail.com
- James Wall, 828-275-8198, james.wall@oakley.com
Emails
shernand@luxotticaretail.com, iconhernandez@gmail.com
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of 130 staff members.
- Collaborated with team of 5 in the development of Payroll Grid 2019.
Certification
- Accounting International Business College 1985
Zone Regional Manager of the Year 2018, 2019 and 2020
First, I am proud to share that my teams achieved sales goals from 2012 to 2022. 10 years of delivering positive results through the development of people. Consistent effort to elevating talent, inspiring and motivating people and most important caring for other humans and building relationships. From 2018 to 2022 our Region lead the way in many categories with our Zone. This award was true representation of what the team accomplished day in and day out, year in and year out. A ton of effort, determination, and skill goes into creating this sort of consistency.
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Regional Manager - Sunglass Hut Zone 16
Luxottica Retail
11.2006 - Current
General Manager - Huebner Oaks Location
OLD NAVY - Division of Gap Inc
04.2005 - 01.2007
District Manager - San Antonio/Laredo/McAllen/ Austin Texas
GadZooks Inc
03.2000 - 04.2005
Floor Manager
Dave & Buster's Restaurant
10.1998 - 03.2000
Floor Manager
Planet Hollywood Restaurant
11.1996 - 10.1998
District Manager
Jeans West - Division of Edison Brothers
01.1987 - 11.1996
El Paso Community College
Similar Profiles
Toya SolomonToya Solomon
Quality Audit Specialist at Luxottica RetailQuality Audit Specialist at Luxottica Retail
Dana GarlandDana Garland
Optical Sales Manager at Luxottica RetailOptical Sales Manager at Luxottica Retail
K.Damien DestinK.Damien Destin
Store Manager at Luxottica RetailStore Manager at Luxottica Retail