- Team Sports
- Playing Sports
- Volunteering with youth sports programs as a coach
- Road Trips
Sergio Hernandez
San Manuel
Summary
Hardworking Service Technician with technical know-how and experience to independently handle wide-ranging customer concerns. Manages high-volume workloads with precise schedule management and prioritization. Keeps detailed documentation and expertly addresses customers' needs for maximum satisfaction.
Overview
11
11
years of professional experience
Work History
Commissioning Specialist
AVI-SPL
08.2024 - Current
- Read and interpret electronic schematics and architectural blueprints
- Test point-to-point functionality of systems
- Review project Scope of Work (SOW) to ensure quality and completeness of installation
- Test integrated systems and perform troubleshooting for AMX/Crestron and DSP systems
- Field installation of control programs (AMX/Crestron) – upload and download capability
- Write code for DSP systems
- Make minor programming changes under the direction of an engineer or programmer
- Fine tune audio video systems to ensure optimal performance
- Configure IP addressable devices to establish communication on a network
- Perform client training and final job documentation as needed
- Act as a customer liaison in absence of Project Manager
- Create, track, and complete a project Punchlist
Field Service Technician
For the Record
04.2022 - 08.2024
- Helped restore equipment functionality and performance with in-field diagnostics and repairs
- Installed, removed, repaired and maintained equipment at customer locations
- Provided on-site customer support for troubleshooting and resolving problems
- Developed reliable solutions to difficult technical problems encountered as part of system maintenance, upgrades, or support issues
- Communicated effectively with clients to provide status updates on ongoing work
- Maintained accurate records of service calls, repairs, and installations
- Conducted regular inspections of installed systems to ensure proper functioning
- Completed new service requests, disconnects, upgrades and change-of-service actions
- Adhered to strict safety protocols while working in hazardous environments or around dangerous equipment
- Collaborated with team members to complete complex projects efficiently
- Replaced damaged components as needed during repair processes
System Administrator
Apache Gold/Sky Casino Resort
04.2016 - 03.2022
- Responsible for deployment of all new PC hardware, printers and desktop application software
- Installs and supports productivity tools including Microsoft Office
- Performs installs, upgrades and maintenance on servers, workstations, laptops and printers
- Performs backups of business data
- Works with consultants and or/ vendors involved in system implementations to ensure compliance with project contracts and to ensure scopes of projects are completed to the satisfaction of the Casinos management
- Supports casino Voicemail system and cell phones
- Performs project management duties as required
- Initiate solutions to problems that result in a more efficient and cost-effective systems and/or procedures
- Rotates on a weekly on call rotation and is available 24/7 during those periods
- Working in windows 11 environment
- Applications worked with are Casino Marketplace, Slot Data System, Microsoft office , Tight VNC, Kronos
- Mitel Phone system
- Hardware worked with is IOS and Android devices, HP, Dell Desktops, HP, Xerox printers
- Networking specialist with Cisco switches for corporate use and gaming configuration
- Configuration and troubleshooting VLANS, templates
- Monitor Backups daily for casino slot data
- Monitor Bally Control Center for distributing new content on the floor for the machines
- Met changing system demand by developing and deploying new technical solutions
- Enhanced equipment and device performance through regular testing and debugging
- Resolved connectivity and performance issues in collaboration with team members
- Managed user accounts, security group permissions and passwords
- Improved system usability based on user feedback and direct test results
- Supported users with training, technical assistance, and network improvements
- Resolved emergency issues quickly by maintaining organized spare parts inventory
- Corrected hardware, software, and network connectivity issues by diagnosing faults and completing skilled repairs
- Facilitated purchases of supplies and equipment by coordinating with qualified vendors
- Improved network operations by recommending and implementing proactive hardware, software and policy updates
- Prevented data loss with regular backups and sound disaster recovery processes
Audio Visual Technician
Casino Del Sol Resort
03.2014 - 04.2016
- Set-up, operated and troubleshoot all AV/projection/lighting/ conferencing equipment, devices, and systems
- Ensured all AV equipment is fully operational, repairing or cleaning equipment as necessary
- Provided all necessary audio visual support and coverage for the Casino
- Tape down and dress all loose wires and cable (cable management)
- Break down, remove and secure equipment when not in use
- Assisted and instructs guests regarding proper usage and operation of AV equipment
- Handled and was available for all events including nights, weekends and holidays involving use of audio visual equipment within resort
- Maintained inventory of all equipment, cables and accessories
- Promoted and ensured the positive reputation of the Information Technology department
- Recommended and implemented techniques to improve productivity, reduce costs, and improve guest service
- Troubleshot problems with signal flow, acoustics and other audio-visual issues in different environments
- Assisted with quality video and audio production services
- Collaborated with team members to ensure smooth delivery of AV services
- Maintained detailed records of work performed, including troubleshooting steps taken and resolutions achieved
Education
Completed coursework towards - Computer Science
Central Arizona College
Aravaipa, AZ08.2013
High School Diploma -
San Manuel Jr/Sr High School
San Manuel, AZ05.2013
Skills
- Client communication
- Project closeout
- Functional testing
- Mechanical systems
- System troubleshooting
- Documentation review
Quarter 4 employee
AVI-SPL awarded me Quarter 4 employee of the year only being with them for only 6 months. This award is for executing jobs and setting a new standard for my position.
Interests
Timeline
Commissioning Specialist
AVI-SPL
08.2024 - Current
Field Service Technician
For the Record
04.2022 - 08.2024
System Administrator
Apache Gold/Sky Casino Resort
04.2016 - 03.2022
Audio Visual Technician
Casino Del Sol Resort
03.2014 - 04.2016
High School Diploma -
San Manuel Jr/Sr High School
Completed coursework towards - Computer Science
Central Arizona College
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