Sergio Hernandez
East Wenatchee,WA
Summary
Experienced billing collections and customer-service professional with an Associate of Technical Science and experience training staff and serving as a subject-matter expert. Recently passed the first CompTIA A+ exam and seeking to transition into IT as an Epic Analyst I, leveraging practical experience and self-driven commitment.
Overview
23
23
years of professional experience
Work History
BILLING COLLECTION SPECIALIST
Armada Corp.
06.2003 - Current
- Assist with billing inquires via telephone and in person. Inform customers of collection account, answer any questions promptly to assure their understanding of outstanding balance. Establish payment arrangements. Promptly update customer accounts to support accuracy. Available to support team members and department with other duties.
- Serve hundreds of clients’ accounts to assist them with the prompt collection of their billing needs
- Communication effectively with customers by answering billing questions, setting up payment arrangements, and following up as needed
- Gather required documents to pursue court orders, averaging 30 legals per month
- Using the dialer system TCN to connect with customers
- Document customer records thoroughly and accurately
- Assist front desk to take in person, cash and credit payments
- Train new staff members on company’s systems and collection billing processes
- Comfortable working in a fast-paced environment. On average work 150 accounts daily
- Stay up to date on collection and customer privacy laws
- Available to my team when questions arise
- Use my bilingual skills to assist Spanish speaking customers
Education
Associate of Science - IT Certification Training
Dion Training
ASSOCIATE’S DEGREE - Computer Technology and Systems Networks
Wenatchee Valley College
Skills
- Proven customer service skills
- Proficient regulatory laws
- Excellent communication
- Flexible
- Quick thinker
- Adaptability
- Problem solving
- Bilingual English/Spanish
Timeline
BILLING COLLECTION SPECIALIST
Armada Corp.
06.2003 - Current
Associate of Science - IT Certification Training
Dion Training
ASSOCIATE’S DEGREE - Computer Technology and Systems Networks
Wenatchee Valley College