Sergio Alberto Hernandez Plascencia
Guadalajara,Mexico
Summary
Results-oriented professional with a strong background in quality assurance, root cause analysis, and customer service. Adept at identifying and resolving issues in product manufacturing and design phases, contributing to continuous improvement initiatives. Skilled in implementing corrective actions to enhance overall quality and efficiency. Known for providing excellent customer service, answering inquiries, and building positive relationships. Experienced in integrating Agile software delivery methodologies, conducting quality assurance testing, and analyzing system-level diagnostic failures. Proficient in data management and inventory control, with a proactive approach to resolving challenges and facilitating effective communication between departments.
Overview
13
13
years of professional experience
Work History
Quality Engineer
Jabil Circuit
Guadalajara, Mexico
09.2018 - Current
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Performed root cause analysis for detected faults and developed corrective actions.
- Provided spot troubleshooting of unexpected issues with products, manufacturing and design phases.
- Facilitated improvement protocols to decrease error rate and mitigate non-conformance.
- Supported [Type] team in implementing corrective actions to increase quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Test Engineer
Jabil Circuit
GUadalajara, Mexico
09.2013 - 09.2018
- Implemented quality assurance testing methodologies and controls.
- Integrated Agile software delivery methodology into testing phases to expedite and enhance final product releases.
- Verified development and maintenance of regression test suites, analyzing compliance with prescribed standards and alignment with outcome tolerances.
- Developed data management plans to collect, manage and analyze data.
- Analyzed system-level diagnostic failures for both hardware and software and developed corrective actions.
- Tested vehicle components and systems.
RMA Coordinator
Jabil Circuit
Zapopan, Mexico
09.2010 - 09.2013
- Coordinate the arrival of material to generate analysis and rework if necessary.
- Monitored inventory levels and ordered additional supplies as needed.
- Prepared detailed expense reports for all departmental activities.
- Facilitated communication between different departments in order to resolve issues quickly.
Education
BBA - Industrial & Systems Engineering
TecMilenio University
Zapopan Jalisco09.2021
High School Diploma -
National College of Professional And Technical Edu
Guadalajara Jalisco 08.2000
Six Sigma
Opex
GuadalajaraSkills
- Conflict Resolution
- Relationship Building
- Problem Resolution
- Documentation and Reporting
- Quality Assurance
Timeline
Quality Engineer
Jabil Circuit
09.2018 - Current
Test Engineer
Jabil Circuit
09.2013 - 09.2018
RMA Coordinator
Jabil Circuit
09.2010 - 09.2013
BBA - Industrial & Systems Engineering
TecMilenio University
High School Diploma -
National College of Professional And Technical Edu
Six Sigma
Opex
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