Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sergio Herrera

Bradenton,FL

Summary

At Whatabuger, I spearheaded a transformative onboarding process, significantly enhancing productivity and operational efficiency. My leadership, underscored by effective team collaboration and strategic recruitment, drove continuous improvement and sales growth. Expert in customer engagement and staff development, I excel in optimizing both customer satisfaction and team performance. Team-minded Training Store Manager with 11 years of experience training groups of employees in the Restaurant industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Great at following training materials, and company training practices on evaluating employee performance and assessing company training needs.

Overview

18
18
years of professional experience

Work History

Training Store General Manager

Whatabuger
02.2003 - 07.2021
  • Developed a streamlined onboarding process for new hires, resulting in reduced time to full productivity.
  • Championed continuous improvement efforts within the organization by identifying areas for growth and implementing targeted action plans.
  • Collaborated with leadership teams to establish sales goals and develop strategies for achieving targets.
  • Managed human resources activities such as recruitment, selection, scheduling and payroll processes; ensuring staffing needs were met consistently.
  • Mentored management team in best practices for effective team leadership, fostering an environment of collaboration and support.
  • Optimized store layout for improved customer flow, enhancing the shopping experience and increasing sales opportunities.

Education

High School Diploma -

South Grand Prairie High School
Grand Prairie, TX
05.1996

Skills

Store operations

Recruitment and hiring

Shelf Stocking

Customer Engagement

Cash Management

Staff Scheduling

Coaching abilities

Customer Service

Teamwork and Collaboration

Decision-Making

Customer Service Management

Effective leader

Staff training/development

Languages

English
Spanish

Timeline

Training Store General Manager

Whatabuger
02.2003 - 07.2021

High School Diploma -

South Grand Prairie High School
Sergio Herrera