Sergio J. Gomez
Baltimore,MD
Summary
Results-driven professional with extensive experience in client-facing roles within the financial and insurance sectors, adept at evaluating and communicating complex information to clients and stakeholders. Notable achievements include conducting detailed risk analyses and negotiating terms to deliver tailored solutions that address individual client needs. Strong expertise in maintaining compliance with industry regulations and ensuring accurate documentation, complemented by exceptional customer service skills that facilitate smooth transactions. Proven ability to build lasting client relationships through effective problem-solving and interpersonal communication.
Overview
13
13
years of professional experience
Work History
Loan Partner
Fulton Mortgage
Columbia, MD
07.2022 - Current
- Guided applicants through the loan process, from application to closing.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Negotiated terms and conditions of loan agreements with borrowers.
- Performed quality control on submitted loan packages for accuracy and completeness for final review approval.
- Reviewed final loan agreements to verify completeness and accuracy, according to applicable policies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
Loan Officer
First National Bank
Perry Hall, MD
01.2017 - 07.2021
- Met with applicants to obtain information for loan applications and answer questions about process.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Explained various types of loans available to customers and their associated terms and conditions.
- Negotiated terms and conditions of loan contracts.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Recognized by management for providing exceptional customer service.
- Utilized CRM software systems to develop and maintain customer relationships.
- Trained our sales team on CRM systems.
Loan Coordinator
Fidelity Bank
Eldersburg, MD
05.2013 - 01.2017
- Assisted in preparing loan application packages for submission to underwriting.
- Coordinated communication between loan officers, clients, and underwriting staff.
- Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
- Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
- Identified and resolved issues that arose during the loan application process.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Branch Manager III
SunTrust Bank
Severna Park, MD
11.2011 - 03.2013
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Organized training sessions for new employees on proper banking procedures and regulations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Increased efficiency and drove branch revenue by optimizing daily operations
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Dieruff High School
Allentown06-2020
Skills
- Proficient in Spanish Conversation
- Customer-Centric Mindset
- Active Listening
- Innovative Thinking
- Highly motivated
- Analytical Decision-Making
- Critical Thinking Skills
- Liability assessment
- Record preparation
- Effective Interviewing Techniques
- Advanced Negotiation Skills
- Meticulous Attention
- Strategic Decision-Making
- Effective Solution Development
- Quality control
- Multitasking and organization
- Workflow management
- Advanced computer skills
- Apple iOS
- Apple iWork
- MacOS
- Cisco
- Microsoft Applications
Associations
- National Association of Hispanic Real Estate Professionals
- Harford County Association of Realtors
Affiliations
- Coaching Little league baseball
- Coaching elementary basketball
Timeline
Loan Partner
Fulton Mortgage
07.2022 - Current
Loan Officer
First National Bank
01.2017 - 07.2021
Loan Coordinator
Fidelity Bank
05.2013 - 01.2017
Branch Manager III
SunTrust Bank
11.2011 - 03.2013
High School Diploma -
Dieruff High School
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