SERGIO JIRON

• Experience within all deposit and payment channels including checks, wire ACH, electronic banking, debit card, identity theft, and elder financial abuse/exploitation
• Provided support on projects to ensure data needs are captured accurately and drove requirements for data formatting by manipulating data in excel with the use of pivot tables and VLOOKUP HLOOKUP, and macros
• Analyzes and monitor daily report generated to detect fraudulent card, check, ACH, wire transfer and online banking activity.

• Provided an industry leading client service experience by supporting and performing research and loss mitigation efforts across multiple intake channels and helping to answer and provide decision(s) on Financial Crimes related cases and alerts.

• Participated in BSA/AML/OFAC and/or Fraud related training that includes webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations.

• Knowledgeable in several fraud case management systems, including Actimize, LexisNexis, Verafin,FIS and FinCEN.

• Handled many cases with multiple types of frauds (ACH, Credit Cards, Checks, Wires, Zelle, and Online Banking)
• Performed data collection to help with investigations while insuring data protection
• Participated in BSA/AML/OFAC and/or Fraud related training that includes webinars, periodicals and self -study in order to stay abreast of any related changing laws and regulations
• Performed risked based reviews and escalated high risk cases to senior officers
• Provided service to both lines of operations to support staff in the Enterprise risk management area
• Utilized specialized fraud case management systems, reports and online screens to analyze client behavior, deposit accounts, checks and transaction history in order to identify and interdict fraudulent banking behavior
• Executed risk assessment activities and coordinated risk response.

• Maintained operational integrity and excellence in the branch
• Skillfully handled a wide range of cash transactions, including deposits, withdrawals, and currency exchanges while ensuring accuracy and compliance with banking policies and procedures
• Monitored and reported any suspicious activities
• Resolved customer issues in a timely manner.