Sergio Johannes Guerra
West Hollywood,CA
Summary
Skilled at thriving in a fast-paced work environment, excelling in adapting to changing priorities and managing a fluctuating workload. Possesses strong interpersonal skills, enabling effective collaboration with staff, faculty, administrators, students, and external clientele. Recognized for exercising sound judgment, consistently meeting deadlines and following through on all assignments with minimal supervision. Brings a solid computer background with expertise in Microsoft Applications (Word, Excel, PowerPoint, and Outlook) as well as Property Management Applications (Yardi and Appfolio).
Dynamic individual with hands-on experience in Property Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Onsite Property Manager
Leeds Property Management
West Hollywood, USA
07.2014 - Current
- In charge of 4 building complexes in the Hollywood and West Hollywood area consisting of 1 bedroom, 2 bedroom and studio units
- Onsite Manager for a 22-unit West Hollywood property and Offsite Manager for an 11-unit Hollywood property
- Liaison between tenants and property management company to handle all necessary issues
- Ability to build rapport with tenants in order to deal with and solve issues accordingly; legal notices (3 Day Perform or Quit, 30 Day Notices, etc), complaints, maintenance, rent/balances, late rent, etc
- Responsible for assessing and requesting building requirements with Maintenance Department and Third-party companies/Vendors: tenant maintenance requests, sanitation, cleaning, pest control, fire code inspections, SCEP inspections, rent ready process and all other areas of creating the most necessary harmonious and comfortable living environment
- Manage monthly rent collection and deposit by Appfolio; report any late rent or non-payment to legal and finance departments to pursue necessary reconciliation with tenant or legal process
- Conduct and oversee tenant vacate, rent ready protocol and new tenant acquisition: Carry out walk-thru, file any charges and create Security Deposit return
- Advertising and open houses for vacant units to acquire prospect tenants; follow up with prospects with application process, security deposit, move-in, walk-thru and lease signing
- Ability to work with all facets of property management by adhering to city requirements and dealing efficiently with tenants daily while effectively reporting/requesting any issues w/ property management and outside agencies diligently to receive suitable outcomes
- Conducted thorough background checks on prospective tenants, maintaining a high quality resident profile at the property.
- Enhanced property appearance with regular inspections and proactive maintenance.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
- Assisted in the resolution of conflicts among residents by mediating disputes in a professional manner.
- Reduced tenant turnover by fostering a positive community atmosphere within the property.
- Developed strong relationships with tenants, ensuring timely rent collection and open communication channels.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Management Assistant III/Office Manager
Cedars-Sinai/Hospital Epidemiology
Los Angeles, USA
01.2008 - 04.2022
- Created an organized budget system to record all costs, reimbursements, Peoplesoft and Office Depot orders and/or any other major distributor
- Report budget on a biweekly basis to keep up with fiscal year plans for Capital and Operations
- Handle all payroll inquiries, adjustments and transfers through Kronos
- Appointed SDAN representative to update all department personnel files through Lawson and personnel folders on a bimonthly basis
- Appointed Safety Representative for the department: Responsible for full assessment/evaluation reporting of our department offices to the Safety Office
- Attend a monthly Safety Meeting for all relevant Safety updates and other important current events
- Assist in organizing Annual Safety Fair with hand hygiene, flu and/or any informative preventative videos and giveaways, etc
- Coordinate with other departments and public agencies to organize meetings including H1N1, Infection Control Committee, Specialized Nursing Facilities, LA County Public Health, etc
- Support Data Analysts by pulling and organizing data regarding Hospital Acquired Infection rates and Hand Hygiene to supply to Public agencies: Los Angeles County Department of Public Health and CDC/NHSN and working with systems like TheraDoc, Powerpath, Web-VS to update Data information
- Participated in Hospitality Quotient and Time Management Sessions which implemented strategies of hospitality effectiveness and time management planning
- Coordinated schedules and meetings to ensure smooth daily operations for management.
- Improved office efficiency by organizing and maintaining records.
- Enhanced team communication by relaying important updates and announcements.
- Assisted in onboarding processes for new hires, improving transition experiences.
- Managed office inventory to ensure availability of necessary supplies for staff.
- Facilitated successful project completion by tracking deadlines and deliverables.
- Provided excellent administrative support, helping to meet organizational goals.
- Maintained confidentiality of sensitive information while handling executive communications.
- Supported management team to achieve objectives by handling diverse administrative duties.
- Assisted in budget tracking and expense reporting to support financial decision-making.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- Oversaw training and onboarding process for all newly hired employees.
Onsite Property Manager
Artiste Apartments/Normandie 7 Associates
Los Angeles, USA
10.2013 - 07.2014
- In charge of a 35-unit building in the Mid-Wilshire/Korea Town area consisting of 1 bedroom, bachelor and studio units
- Liaison between tenants and property management company to handle all necessary issues
- Ability to build rapport with tenants in order to deal with issues accordingly; legal notices (3 Day Perform or Quit, 30 Day Notices, etc.), complaints, maintenance, rent/balances, late rent, etc
- Responsible for assessing and requesting building requirements with Maintenance Department and Third-party companies: tenant maintenance requests, sanitation, cleaning, pest control, fire code inspections, SCEP inspections, rent ready process and all other areas of creating the most necessary harmonious and comfortable living environment
- Manage monthly rent collection and deposit by electronic scan or bank deposit; report any late rent or non-payment to legal and finance departments to pursue legal matters or necessary reconciliation with tenant
- Conduct and oversee tenant vacate, rent ready protocol and new tenant acquisition: Carry out walk-thru, file any charges and create Security Deposit return
- Advertising and open houses for vacant units to acquire prospect tenants; follow up with prospects with application process, security deposit, move-in, walk-thru and lease signing
- Ability to work with all facets of property management by adhering to city requirements and dealing efficiently with tenants on a daily basis while effectively reporting/requesting any issues/matters/requirements w/ property management and outside agencies diligently to receive suitable outcomes
- Managed daily operations for optimal efficiency and costeffectiveness.
- Implemented streamlined processes for rent collection, resulting in reduced late payments.
Regional Property Manager/Onsite Property Manager
Elly Nesis Co., Inc
Inglewood, USA
05.2005 - 01.2008
- Responsible for managing 35 apartments w/ over 40 units in the Greater Los Angeles area which include but not limited to Santa Monica, Beverly Hills, West Hollywood, Hollywood, North Hollywood and Korea Town
- Onsite Manager for a 36-unit building in Hancock Park
- Developed a new system to update leasing dept., maintenance dept., owners, and management on upcoming vacancies, walk thru inspection, rent ready requests process to ensure unit readiness for open houses and new tenants; Posted advertising and hosted open houses; Tour units with potential prospects, received and processed applications, and then managed and reviewed new Lease Agreements with new tenants
- Resolved tenant issues by all communications and assisted with building requests for 35 apartments complexes
- Conducted weekly and/or monthly property inspections with owners to fix, repair, or manicure buildings and units
- Performed daily building inspections at onsite property to keep a
- Organized walk thru inspections with LAHD inspectors to comply with LAHD regulations
- Supervised maintenance team and followed up on all maintenance requests to ensure completion
- Oversaw tenant legal issues: reviewed tenant's Lease Agreements, letters/emails, and Los Angeles Housing Department Residential Manual to serve 3 Day Notices and ensure proper eviction process
Branch Manager
Direct Home Finance
Glendale, USA
04.2004 - 05.2005
- In charge of interviewing, hiring, overlooking employees' client files and creating sales plans to acquire more business
- Focus on building realtor, small business, and other financial institutions relationships to gain referral business for employees
- Setting up training and rallies to educate, inform, and direct employees to build a solid network to gain more accounts
- Dealt with major wholesale markets to acquire competitive pricing and specific programs
- Created outbound calling and field marking initiative to acquire more clients and revenue for company
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Education
Bachelor of Science - Communication
California State University
Northridge, CA05.2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Problem resolution
Certification
Certification for Fair Housing: A Guide To Managing And Leasing Rental Property, 11/01/22
Personal Information
Title: On-site Resident Apartment Manager
Languages
Spanish
Professional Working
Timeline
Onsite Property Manager
Leeds Property Management
07.2014 - Current
Onsite Property Manager
Artiste Apartments/Normandie 7 Associates
10.2013 - 07.2014
Management Assistant III/Office Manager
Cedars-Sinai/Hospital Epidemiology
01.2008 - 04.2022
Regional Property Manager/Onsite Property Manager
Elly Nesis Co., Inc
05.2005 - 01.2008
Branch Manager
Direct Home Finance
04.2004 - 05.2005
Bachelor of Science - Communication
California State University