Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sergio Jr Rodrigues

Las Vegas

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Treatment. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Focused Director of Operations with 12 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Ready to offer exceptional leadership and planning abilities to take on new role in Treatment setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in recovery standards and market trends.

Overview

7
7
years of professional experience

Work History

Director of Operations

Virtue Recovery Center
09.2022 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Achieved team goals through formalized training plans, coaching, and performance management.

Director of Operations

Vogue Recovery Center
03.2017 - 05.2022
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

GED -

Belmont Senior High School
Los Angeles, CA
03.1988

Skills

  • Operations Oversight
  • Strategic Planning
  • Strategic planning and execution
  • Process Improvements
  • Leadership training
  • Process Improvement
  • Workforce Planning
  • Schedule oversight
  • Quality Assurance
  • Inventory Management
  • Employee Development
  • Financial Oversight
  • Policy Development and Enforcement
  • Budget Control
  • Problem-solving aptitude
  • Staff training/development
  • Team Leadership
  • Delegation
  • Scheduling
  • Staff Scheduling
  • Time Management
  • Special Promotions Planning
  • Team building
  • Delegating Work
  • Assignment Delegation
  • Employee Scheduling
  • Staff hiring

Languages

English
Professional Working
Spanish
Limited Working

Timeline

Director of Operations

Virtue Recovery Center
09.2022 - Current

Director of Operations

Vogue Recovery Center
03.2017 - 05.2022

GED -

Belmont Senior High School

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Sergio Jr Rodrigues