Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sergio Londono

Fort Lauderdale,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

11
11
years of professional experience

Work History

Server

Jeris Midtown Cafe
08.2019 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Catering Supervisor

Jeris Midtown Cafe
08.2018 - 03.2023
  • Implemented creative presentation strategies that showcased the appealing visual aspects of our dishes while maintaining taste quality.
  • Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
  • Monitored food inventory and supplies to prevent waste.
  • Planned and executed promotions and special events in close collaboration with management.

Culinary Worker

Lucky's Supermarket
02.2017 - 03.2019
  • Operated various kitchen equipment safely and efficiently for smooth daily operations within the restaurant environment.
  • Participated in regular staff meetings to discuss menu updates, address operational concerns, and share best practices for continued improvement within the culinary team.
  • Increased kitchen efficiency by streamlining meal preparation processes and effectively managing food inventory.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Fine Dining Server

Melting Pot
05.2016 - 05.2017
  • Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
  • Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Rolled silverware, set up tables and polished glassware and silverware.
  • Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Lead Valet Attendant

Eddie Palermo
02.2012 - 12.2013
  • Provided clear directions to arriving guests, assisting them in navigating unfamiliar locations within the hotel property.
  • Coordinated with front desk staff to ensure seamless guest arrivals and departures, enhancing overall guest experience.
  • Trained junior staff in customer care, driving and parking operations to uphold standards.
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
  • Provided punctual, polite valet services to uphold professional standards.

Education

Associate of Applied Science - Engineering

Tallahassee Community College
Tallahassee, FL
05.2026

Skills

  • Supply Restocking
  • Food handling
  • Guest Seating
  • Food and Beverage Upselling
  • Regulatory Compliance
  • Cool Under Pressure
  • Food spoilage prevention
  • Hospitality service expertise
  • Menu Memorization
  • Food sales and promotion
  • Banquet Coordination
  • Team Player
  • Order Accuracy
  • Service prioritization
  • High-volume dining
  • Exceptional customer service

Languages

Spanish
Native or Bilingual

Timeline

Server

Jeris Midtown Cafe
08.2019 - 03.2023

Catering Supervisor

Jeris Midtown Cafe
08.2018 - 03.2023

Culinary Worker

Lucky's Supermarket
02.2017 - 03.2019

Fine Dining Server

Melting Pot
05.2016 - 05.2017

Lead Valet Attendant

Eddie Palermo
02.2012 - 12.2013

Associate of Applied Science - Engineering

Tallahassee Community College

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Sergio Londono