Digital Art
SERGIO LOPEZ
Orlando,FL
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Operation Center Technician
FDOT / CAI
Orlando, FL
10.2022 - Current
- Managing and making sure all tolls are fully operational in the Orlando, Miami, Broward, Tampa, and Palm Bay areas
- Communicating with technicians, making sure they know and understand the issue at hand in order to give a quick and efficient response
- Managing emails from the plazas and FDOT managers, making sure all our customers' needs are met.
- Performed necessary maintenance to support network availability.
- Answered customer telephone calls promptly to avoid on-hold wait times.
TDR Tester
Advent Health Medical Group
Orlando, FL
02.2022 - 08.2022
- Helping the hospital to transfer from their old software into EPIC
- Created a great experience dealing with nurses and doctors to assess and complete all their needs
- Create a database with all the computers that you have worked on to complete the project in a high pace to finish the project in time.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters, and power supplies.
- Read, interpreted and followed written test instructions and procedures to accurately test products.
- Checked software beyond testing scripts for interconnected problems not covered by established specifications.
- Trained other workers in inspection and testing procedures.
Division Advisor
Uniqlo
Orlando, FL
10.2019 - 01.2021
- Opened a new store at the Florida Mall
- Created a great experience between customers and the store to improve sales and customer satisfaction
- Managed registers during opening and closing shifts
- Responsible for new projects related to a section of the store including managing inventory, visuals of the store, keeping records of sales, understanding the goals of the company, and generating a plan for the store to achieve its objectives
- Provided excellent customer service while executing quick transactions with accuracy in a stressful and fast paced environment
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
Sales Associate
H&M
Miami
12.2018 - 08.2019
- Worked in the woman section of the store keeping the floor clear for the customers to have a great shopping experience
- Provided excellent customer service while executing quick transactions with accuracy in a stressful and fast paced environment
- Managed registers during opening and closing shifts
- Sole in the Ocean
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Beach Attendant
Sole On The Ocean
Miami, FL
07.2018 - 09.2018
- Worked at the beach creating a great time for customers of the hotel setting everything up for their major comfort and convenience
- Provided excellent customer service while executing quick transactions with accuracy
- Maintained surveillance of patrons on beach and acted immediately and appropriately to secure safety in event of emergency.
- Wiped down beach furniture and equipment to maintain cleanliness.
- Assisted customers by retrieving beach equipment, answering questions and helping physically disabled.
Education
Associate of Science - Computer Programming
Valencia College
Orlando, FL 05.2020 - 05.2022
Skills
Art Technology Adobe Photoshop, Illustrator, Autodesk Maya, Blenderundefined
Certification
Certified Network Pro, TestOut - (6-2C6-H7TQ6)
Interests
Cinematography
Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Operation Center Technician
FDOT / CAI
10.2022 - Current
Certified Network Pro, TestOut - (6-2C6-H7TQ6)
05-2022
Certified PC Pro, TestOut - (6-2C6-6TAWA)
05-2022
Certified Programming Specialist: Computer Programming , Valencia College
05-2022
Certified Computer Programing Specialist: Web Development , Valencia College
05-2022
Certified Computer Information Data Specialist, Valencia College
05-2022
TDR Tester
Advent Health Medical Group
02.2022 - 08.2022
Associate of Science - Computer Programming
Valencia College
05.2020 - 05.2022
Division Advisor
Uniqlo
10.2019 - 01.2021
Sales Associate
H&M
12.2018 - 08.2019
Beach Attendant
Sole On The Ocean
07.2018 - 09.2018
Similar Profiles
Camryn DaleyCamryn Daley
Clerk at FDOTClerk at FDOT
SIMONE JARRETTSIMONE JARRETT
FDOT Supervisor at FDOTFDOT Supervisor at FDOT
Jason BlanchardJason Blanchard
SR. Inspector at Florida Department of Transportation (FDOT)SR. Inspector at Florida Department of Transportation (FDOT)
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi