Summary
Overview
Work History
Education
Skills
Timeline
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Sergio Lopez

Hemet,CA

Summary

Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.

Overview

6
6
years of professional experience

Work History

Tech Sales Lead

Staples
01.2021 - 01.2025
  • Trained, coached, and mentored new sales associates for maximum performance
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue
  • Daily operations supervision of retail associates
  • Manage the store’s alarm system
  • Troubleshoot and resolve issues with customer PCs and laptops
  • Reassemble machines after making repairs or replacing parts
  • Carry out work to full customer satisfaction by directing team members and correcting technical problems
  • Handled customer complaints with tactful communication and effective conflict resolution
  • Met or exceeded sales quotas and worked to maintain consistently positive guest feedback
  • Achieved or exceeded company-defined sales quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

PRODUCTION LEAD

Afe Power
12.2018 - 09.2019
  • Handled production line documentation for waste, downtime and output
  • Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes
  • Trained workers in proper operation, calibration, and maintenance of production line equipment
  • Supported employees by accurately tracking time and proactively resolving any conflicts
  • Organized work to meet demanding production goals
  • Monitored machine operation and diagnosed malfunctions
  • Supervised and motivated staff and management

Education

High School Diploma -

Lakeside
Lake Elsinore, CA
04-2015

Skills

  • Retail keyholder experience
  • Sales closing
  • Associate coaching
  • Sales program creation
  • Customer retention
  • Excellent Customer Service
  • Positive and Friendly
  • Advanced troubleshooting
  • Technical support
  • Computer troubleshooting

Timeline

Tech Sales Lead

Staples
01.2021 - 01.2025

PRODUCTION LEAD

Afe Power
12.2018 - 09.2019

High School Diploma -

Lakeside

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