Sergio Lopez
Stamford
Summary
Dynamic manager with a proven track record at Equinox, excelling in operational management and customer service. Skilled in staff training and inventory control, I enhance team performance and ensure compliance with health standards. My effective communication fosters strong relationships, driving customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Manager
The Stamford Diner
Stamford
11.2024 - 12.2025
- Managed daily restaurant operations, ensuring efficient service and quality food.
- Led staff training programs to improve service standards and operational efficiency.
- Oversaw inventory management, including ordering and stock control processes.
- Implemented health and safety protocols to ensure compliance with regulations.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Retail Banker II
TD Bank
Mamaroneck
12.2021 - 07.2024
- Assisted customers with account inquiries and banking services.
- Managed customer transactions and ensured compliance with policies.
- Developed relationships with clients to understand their financial needs.
- Resolved customer complaints and escalated issues as necessary.
- Trained new staff on banking procedures and customer service standards.
- Opening, maintenance, and management of personal and commercial accounts, as well as loan and mortgage accounts.
- Notary public license in New York.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Updated client account information and records in company databases.
- Collaborated with company teams to expedite loan approval processes.
Security
The Palms Night Club
Stamford
07.2021 - 10.2023
- Respond quickly to calls of service, emergency situations, and alarms.
- Implement and execute safety procedures to all departments effected by security and maintenance.
- Observe and report daily activities and incidents throughout shift.
- Monitor and authorize entrance to guests.
Assistant General Manager Maintenance
Equinox
Greenwich
11.2020 - 12.2021
- Manages operational procedures for all departments within the club. This includes the sales team, front desk, maintenance, personal training, spa, pilates, kid’s club and café.
- Trains and supervises employees as well as facilitating General Manager with delegating projects and responsibilities.
- Educates staff on proper company policies and procedures.
- Manages multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance.
- Ensures customer satisfaction by providing strong customer service and quick solutions to member concerns.
- Equinox is dedicated to propelling measurable client results through structured and progressive education that inspires breakthrough individualized program design
Grocery Store Cashier
Shoprite
Stamford
12.2019 - 11.2020
- Ensured high levels of customer satisfaction through sense of urgency.
- Received and processed payments by cash, check, and credit card.
- Assessed customer needs and provided assistance and information on products.
- Maintained friendly and professional customer interactions.
- Restocked shelves and returns.
Server
Stamford Diner
Stamford
02.2018 - 03.2020
- Delivered exceptional, friendly, and fast service.
- Worked in accordance with all health and safety standards to promote wellness and the most enjoyable dining experience possible.
- Prepared accurate checks that itemized and totaled meal costs and sales taxes.
Office Assistant
Marinero Cargo
Stamford
05.2016 - 06.2017
- Provided clerical support to various management and operational functions, and processed billing and payments.
- Served as frontline customer service to receive and solve customer inquiries and issues.
- Supported ability for timely delivery and assist in loss prevention by managing routes for drivers.
- Marinero Cargo works as a leading company in the transport of goods, providing a better service every day, in an efficient and safe way.
Education
High School -
Westhill High School
Stamford, CTSkills
- Advanced in Microsoft Excel
- Operational management
- Customer service
- Staff training
- Health and safety
- Customer relationship management
- Problem solving
- Effective communication
- Inventory control
- Outlook
- PowerPoint
- Teams
- Google Suite
Volunteer Experience
Cruz Roja Hospital, Bogota, Colombia, Provided patient care by aiding nurses., Managed patient records and assisted patients and families in filling out admission forms.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Manager
The Stamford Diner
11.2024 - 12.2025
Retail Banker II
TD Bank
12.2021 - 07.2024
Security
The Palms Night Club
07.2021 - 10.2023
Assistant General Manager Maintenance
Equinox
11.2020 - 12.2021
Grocery Store Cashier
Shoprite
12.2019 - 11.2020
Server
Stamford Diner
02.2018 - 03.2020
Office Assistant
Marinero Cargo
05.2016 - 06.2017
High School -
Westhill High School