Sergio Lopez
Oxnard
Summary
Detail-oriented professional with a strong background in customer service and problem-solving. Excels in enhancing service delivery and supporting team collaboration to achieve organizational goals.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Lead
Eminq
Simi Valley, California
05.2022 - 08.2026
- Collaborated with diverse teams to address and resolve product and service issues, improving customer satisfaction.
- Identified customer needs to tailor service delivery, enhancing user experience.
- Worked cross-functionally to meet organizational goals.
- Supported colleagues to foster a collaborative work environment, promoting teamwork and shared objectives.
- Organized responsibilities to achieve service objectives efficiently.
- Utilized effective time management strategies to complete all tasks promptly. to complete tasks on schedule.
- Completed daily assignments to support team operations. with precision and efficiency.
Lead
Walmart
Oxnard, California
11.2012 - 10.2022
- Identified customer needs swiftly to enhance service delivery.
- Provided exceptional service to customers in-person and over the phone.
- Assisted customers with inquiries, contributing to enhanced overall satisfaction.
- Engaged customers using effective communication skills to foster positive interactions.
- Demonstrated strong problem-solving skills by resolving issues promptly.
- Executed daily duties with precision to maintain operational standards.
- Managed time efficiently to meet deadlines and complete tasks on schedule.
Education
Associate of Science - Electronic Engineering
ITT Technical Institute
Oxnard, CA07-1999
Associate of Science - Engineering Mechanics
Oxnard College
Oxnard, CA07-1999
Skills
- Customer relationship management
- Service delivery
- Customer service
- Problem solving
- Process improvement
- Data analysis
- Time management
- Task prioritization
- Team collaboration
- Attention to detail
- Flexible and adaptable
- Microsoft office
- Training support
Languages
English
Professional
Spanish
Professional
Certification
- Forklift
Timeline
Lead
Eminq
05.2022 - 08.2026
Lead
Walmart
11.2012 - 10.2022
Associate of Science - Electronic Engineering
ITT Technical Institute
Associate of Science - Engineering Mechanics
Oxnard College