Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sergio Losacco

Coral Springs

Summary

Experienced customer experience professional with a track record of delivering exceptional results in fast-paced, client-focused settings. Demonstrated ability to thrive in high-volume environments while consistently exceeding customer expectations. Skilled in building strong relationships with clients and providing top-notch service to drive satisfaction and loyalty. Proven success in delivering outstanding customer experiences that contribute to overall business growth and success.

Overview

12
12
years of professional experience

Work History

Platinum Customer Care Professional / Value Generation Coach

American Express
01.2022 - Current
  • - Delivered concierge-level service to elite Platinum Card Members, offering personalized solutions and issue resolution with precision and care.
  • - Educated cardmembers on exclusive benefits, unlocking lifestyle and financial perks that drove increased usage and retention.
  • - Mentored and coached a high-performing team, elevating service delivery and aligning behaviors with brand excellence.
  • - Surpassed key performance indicators in satisfaction, Net Promoter Score (NPS), and first-call resolution by taking ownership and demonstrating expertise.

Team Lead

Topgolf
03.2021 - 11.2021
  • - Directed team operations and service quality in a fast-paced, high-traffic hospitality environment.
  • - Spearheaded hiring events, facilitated onboarding, and implemented staff development plans to elevate performance.
  • - Maximized guest spend by promoting bundled experiences and limited-time offers with high conversion success.
  • - Resolved escalated guest concerns with professionalism, resulting in repeat visits and positive feedback.

Bartender

Topgolf
06.2018 - 03.2021
  • - Provided a memorable and engaging experience for guests while managing high-volume drink orders and bar operations.
  • - Actively listened to customer preferences to upsell premium spirits, specialty cocktails, and food pairings.
  • - Collaborated with front-of-house staff to maintain seamless service flow and exceed revenue targets.

Server / Bartender

The Cheesecake Factory
10.2013 - 09.2018
  • - Delivered elevated hospitality while managing large sections and high guest turnover during peak hours.
  • - Promoted to Designated Trainer for consistently modeling brand standards and mentoring new hires.
  • - Increased average check size through suggestive selling techniques and deep menu knowledge.

Education

High School Diploma -

Coral Glades High School
Coral Springs, FL
06.2010

Skills

  • - Customer Service Excellence
  • - Needs Discovery & Solution Selling
  • - Team Leadership & Sales Coaching
  • - Goal-Oriented Sales Execution
  • - Upselling, Cross-Selling & Product Matching
  • - High-Touch Customer Service & Retention Strategies
  • - Objection Handling & Conflict Resolution
  • - Operational Efficiency & Sales Pipeline Support

Timeline

Platinum Customer Care Professional / Value Generation Coach

American Express
01.2022 - Current

Team Lead

Topgolf
03.2021 - 11.2021

Bartender

Topgolf
06.2018 - 03.2021

Server / Bartender

The Cheesecake Factory
10.2013 - 09.2018

High School Diploma -

Coral Glades High School

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