Sergio Madrigal

D2C channel, developed client relationships.

Attended various phone inquiries, email and in person resulting in several new accounts, profitable for business.

Managed quality communication, customer support for each client.

Provided technical assistance to customers.

Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and suppliers to follow-up on shipping statuses and expedited orders.

Served the company's as a bilingual Spanish/English customer service
representative.

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Accurately create, edit, and maintain customer information, orders, and invoices.

Submit orders and collect payments.

Answered all customer inquiries within 24 hours of inquiring.

Investigated customer facing issues, identify potential solutions, and resolve them in a timely manner

Educated prospects and customers on product features, benefits, leads times, pricing, etc.

Monitored shipments to guarantee on-time delivery.

Communicate customer and product friction points to appropriate departments

Coordinate with other team members and departments to optimize the sales effort

Generated leads for new sales through telephone and email contact with customers.

Attended outdoor trade shows both locally and nationally when needed.

Developed great customer relations by completing all procedures correctly and thoroughly.

Managed own customer agenda,also creating new customer relations by creating a close Customer Management Relationship, resulting in a long term business relationship.

Reaching this successful partnership is based on a daily control report in every account.