Sergio Malagon

• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing sales.
• Directed sales support staff in administrative tasks to help sales reps close sales.
• Executed proven strategies to hit sales quota and help company achieve goals.
• Helped team stay productive and focused on higher-value tasks to improve sales efficiency.

• Trained new employees on proper ways to execute more sales.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, based on employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

-Recruit, hire, develop and retain retail talent for the company.
-Create weekly schedules for employees.
-Display merchandise for upcoming sales in visually appealing way.
-Write and submitted reports.
-Recognized for exceptional shift performance.
-Direct and supervise staff performance.
-Instruct staff on procedures for handling difficult transactions.
-Evaluate employee performance.
-Manage 5 employees.
-Verify that all merchandising standards are maintained on a daily basis.
-Communicate store policy violations to the leadership team in a timely manner.
-Open and close the store, which includes counting cash drawers and making bank
deposits.

-Mentored the team on effective upselling and cross-selling techniques.
-Efficiently addressed customer issues to ensure quick and successful resolution.
-Resolved customer problems by investigating issues, answering questions.
-Held each team member accountable for achieving goals.
-Processed all sales transactions accurately and in a timely fashion.
-Exceeded targeted sales goals by 110-130%.
-Described use and operation of merchandise to customers.
-Created strategies to develop and expand existing customer sales, which resulted in a
20% increase in monthly sales.
-Worked as a team member to provide the highest level of service to customers.

-Described merchandise and explain operation of merchandise to customers.
-Guided customers in choosing items that reflected personal style and shape.
-Provided expert product and service information.
-Operated a cash register to process cash, and credit card transactions.
-Maintained up-to-date knowledge of customer buying habits.
-Recommended merchandise based on customer needs.
-Listened to customer needs and preferences to provide accurate advice.