Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sergio R Marambio

North Bergen,NJ

Summary

Team Leader experienced in directing the activities of workgroup. Adept at developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed. Problem solver, networked, and consensus builder.

Overview

21
21
years of professional experience

Work History

Operations Manager

Compass Group /Restaurant Associates
06.2022 - Current
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures by reducing labor and product cost
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.

Lounge Manager AMEX Centurion Lounge LGA

Flik International/ Compass Group
05.2021 - 06.2022
  • Trained Lounge employees to consistently exceed customers' expectations and provide superior service.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, finances and supply ordering.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Kept cafe in full compliance with health code standards and achieved consistent scores of 100
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Restaurant Manager Petrie Court Café/ Met Dining R

Compass Group – Restaurant Associates
06.2008 - 02.2020
  • • Spearheaded 22% overall restaurant growth in one year by opening The Dining Room to non-members and executing Restaurant Week afternoon Tea and late afternoon menu
  • • $24 million account including fine dining, lounges and cafes
  • • Reduced labor costs by 35% percent while maintaining excellent service and profit levels(Revenue 1.5M Total Sales)
  • • Manage up to 200 front and back of house employees to ensure city, state and union compliance in health, safety and labor
  • • Manage costs, pricing and labor compared to budget and forecast
  • • Monthly high level reporting detailing sales trends and forecasts
  • • Present and justify P&L costs weekly
  • • Manage payroll, permits and insurance for staff

Operations Manager/ EDR Director Merrill Lynch

Compass Group – Restaurant Associates
06.2003 - 06.2008
  • • Coordinated and organized all restaurant inventory
  • • Manage payroll, permits and insurance for staff
  • • Coordinated and conducted new hire orientations, training and recruitment
  • • Maintaining company standards while enhancing quality of service
  • • Present and justify P&L cost weekly
  • • Staff scheduling

Education

GED -

Colegio Pedro Montt
Chile
12.1988

Some College (No Degree) - Business Administration

Universidad De Chile
Chile
1989

Skills

  • Staff management
  • Recipes and menu planning
  • Strong work ethic
  • Service-oriented
  • Recruitment
  • Inventory control and record keeping
  • Trained in performance and wage reviews
  • Food service background
  • Natural leader
  • Staff scheduling
  • Point of Sale (POS) system operation
  • Cost-controls

Timeline

Operations Manager

Compass Group /Restaurant Associates
06.2022 - Current

Lounge Manager AMEX Centurion Lounge LGA

Flik International/ Compass Group
05.2021 - 06.2022

Restaurant Manager Petrie Court Café/ Met Dining R

Compass Group – Restaurant Associates
06.2008 - 02.2020

Operations Manager/ EDR Director Merrill Lynch

Compass Group – Restaurant Associates
06.2003 - 06.2008

GED -

Colegio Pedro Montt

Some College (No Degree) - Business Administration

Universidad De Chile

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Sergio R Marambio