Sergio Mendoza

Supervised daily inmate activities to ensure compliance with facility regulations.

• Conducted routine inspections of housing units for safety and security violations.
• Collaborated with interdisciplinary teams to develop and implement behavior management plans.
• Trained new correctional officers on policies, procedures, and emergency response protocols.
• Monitored inmate interactions to prevent conflicts and maintain order within the facility.
• Assisted in conducting investigations related to rule violations and incidents within the prison.
• Coordinated transport of inmates for court appearances, medical appointments, and transfers.
• Conducted thorough searches of inmates, their belongings, and common areas to prevent the introduction or circulation of contraband items.
• Collaborated with fellow correctional officers to establish a cohesive team, ensuring effective communication and consistent adherence to policies.
• Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
• Verified all prison visitors carried proper identification and had no contraband before entering institution.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
• Coordinated responses to emergency situations arising in different prison locations.
• Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
• Completed daily work report sheets and delegated tasks to employees.
• Handled inmate counts and searches for missing inmates.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Resolved issues and disputes between inmates professionally and respectfully.
• Managed inmate classifications accurately, assigning individuals to appropriate housing based on risk assessments and security requirements.
• Provided timely support during emergencies or critical incidents, contributing to swift resolution and minimal harm to involved parties.
• Collaborated with mental health professionals to address inmate psychological concerns effectively, ensuring timely intervention when necessary.
• Reduced instances of violence within the facility by proactively identifying potential conflicts and addressing issues promptly.
• Trained new correctional officers in proper restraint techniques, reducing the risk of injury to both staff and inmates during physical altercations.
• Maintained a secure environment for inmates, staff, and visitors through diligent monitoring and enforcement of safety protocols.
• 
  

server

• Delivered exceptional customer service, ensuring positive experiences and resolving inquiries efficiently.
• Collaborated with team members to streamline operations, enhancing service delivery and product availability.
• Trained new staff on operational procedures and best practices to maintain high performance standards.
• Monitored inventory levels, assisting in stock management to prevent shortages and optimize supply chains.
• Implemented process improvements that enhanced workflow efficiency and reduced turnaround times for tasks.
• Conducted regular quality checks on products to ensure compliance with company standards and customer satisfaction.
• Assisted in maintaining a clean, organized workspace, promoting safety and operational readiness at all times.
• Supported team goals by actively participating in meetings, contributing ideas for service enhancements and efficiency gains.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Assisted with inventory counts and stocking of merchandise.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Trained new team members by relaying information on company procedures and safety requirements.