Sergio Mier

• Number one task is to run any open route the company owns that company hasn't sold yet.
• Delivery to major grocery chains like Walmart, Winn Dixie, and Target.
• Proficient using Handheld PDA for ordering b
• read products from bakery, Inventory Management, Load Adjustments, and creating invoices to sell off truck stock or create Return ticket to give credit to account.
• Managed daily route operations to ensure timely delivery of baked goods to customers.
• Developed strong customer relationships, enhancing service satisfaction and retention rates.
• Conducted inventory management to optimize stock levels and reduce waste.
• Implemented efficient routing strategies to improve delivery times and fuel efficiency.
• Trained new team members on company protocols and customer service best practices.
• Analyzed sales data to identify trends and adjust product offerings accordingly.]

• Provided Technical support for Global Service Desk.
• Practiced vital Security measures by Authenticating users.
• Performed numerous password resets through (ARS) Active Roles Service portal.
• Monitored systems in operation using (Director) and (UEM) and utilized commands within these applications to manipulate or troubleshoot them.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Analyzed users issues to identify troubleshooting methods needed for quick remediation.
• Used Windows based Administrative tools to troubleshoot issues and pinged target machines; such as Command Prompt, Group policy update,
• BitLocker Recovery, and Device, Task Management applications
• Incident Management - Ticket Routing via ITSM BMC Remedy

ticketing system to triage incidents and keep interdepartmental teams informed on resolution or escalation of ticket

• Accounts delivered to consisted of major grocery chains such as Walmart, Publix, and Winn Dixie, deliveries were also made to two public schools.
• Enhanced product visibility in stores by organizing attractive merchandise displays.
• Displayed products properly at customer sites and according to company specifications and policies.
• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
• Managed daily route logistics to optimize delivery efficiency and minimize operational delays.
• Monitored inventory levels and coordinated replenishment to meet customer demand effectively.

• Worked remotely for Parsons Corporate IT Department with Security Operations Group.
• Used Splunk to monitor networks across multiple locations.
• Worked with teams developing policy based on NIST 800-53 and RMF.
• Primarily worked in Windows environments with Windows clients, and some Linux boxes.
• Monitored network across Palo Alto boxes and created firewall IP rules for Ingress/Egress.

• End to End client relationship management.
• Managed Medical / Insurance processing.
• SME on all technical processes and integration vendors.

• Resource management, inventory and cash management.

• Generated and originated home loans.
• Brokered various loan products.

• Dean's List 2nd Semester 2020
• 3.58 GPA