Sergio Millán
San Antonio,TX
Summary
Bilingual learning and development professional with more than 15 years of experience designing, leading, and implementing high‑impact training programs in manufacturing, supply chain, and service operations across Mexico and the United States. Specialist in aligning training with business objectives, quality and safety indicators, and in developing mid‑level leadership and cross‑functional teams. Proficient in instructional design (ADDIE), performance metrics (KPI/OKR) and LMS administration to enhance productivity, retention, and engagement. Seeking to contribute to talent development within results‑driven industrial and corporate environments. Innovative Training and Development Specialist with background in designing, implementing, and optimizing comprehensive training programs. Skilled in needs assessment, curriculum development, and leveraging technology to enhance learning experiences. Demonstrated ability to improve employee performance and productivity through effective training strategies. Successfully fostered collaborative environments that support skill development and professional growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HR Training Coordinator
Lancer Worldwide
San Antonio, U.S.
09.2025 - Current
- Developed an integrated training system for manufacturing operations: designed and executed technical and leadership programs covering more than 1,000 employees across production, maintenance and quality.
- Implemented a corporate LMS: migrated classroom courses to a digital LMS, increasing training compliance by 30 % and facilitating OSHA and ISO audit readiness.
- Improved safety and quality indicators: created lean manufacturing, 5S and industrial safety training that reduced reportable incidents by 20 % and improved line efficiency by 15 %.
- Accelerated onboarding: created technical and cultural induction programs that reduced new operator ramp‑up time by 25 %, lowering early turnover.
- Partnered with Operations and HR: aligned training plans with business priorities through monthly meetings with plant managers and customized development plans.
- Developed mid‑level leadership: designed and delivered supervision diplomas focused on situational leadership, problem solving and team management, increasing productivity per shift by 10 % and improving climate survey scores.
- Managed the training budget: oversaw an annual training budget of USD 300,000, optimizing resources via a blend of e‑learning and in‑house sessions.
- Lancer Worldwide is a leading manufacturer of beverage dispensing equipment with plants in San Antonio and Piedras Negras
Regional Training Coordinator
HEINEKEN Mexico
Mexico, Mexico
01.2019 - 01.2025
- Portfolio of 18 courses: designed and delivered programs that impacted more than 2,000 employees in manufacturing, sales and logistics operations.
- Sales and customer service improvements: increased sales conversion by 12 % and customer satisfaction by 8 points through technical and service training.
- OKR programs for supervisors: created OKR and mentoring programs for 75 supply‑chain supervisors, raising KPI achievement from 55 % to 82 %.
- Onboarding optimization: reduced onboarding time by 25 % by redesigning content and processes and training leaders as coaches.
- Coaching and performance enhancement: implemented coaching frameworks that increased goal achievement by 35 % and reduced skill gaps by 25 %.
- Collaboration with HR and operations: aligned training initiatives with business goals, improving engagement and retention.
- Regional budget administration: managed a USD 1 million training budget, ensuring ROI and efficiency.
Training & Certification Consultant
Colabora
Mexico, Mexico
01.2017 - 01.2019
- Competency‑based programs: developed training and certification programs for 15+ companies across manufacturing, services and health sectors, increasing productivity by an average of 10 %.
- Manager coaching: advised managers on leadership and team cohesion, generating engagement improvements and reducing turnover.
- CONOCER accreditation: maintained accreditation for 7 labor competence standards, training and certifying 120 internal evaluators.
- 360 evaluations: implemented feedback tools that helped define individual development plans.
- Assessment Center
High School Principal & Academic Director
Sanford Institute
Mexico, Mexico
01.2016 - 01.2017
- Modernized curriculum and teaching strategies, increasing enrollment by 32 % and raising academic performance by 15 %.
- Led a team of 35 teachers, establishing data‑driven processes and continuous improvement systems.
- Directed the accreditation process, positioning the institution in the top 5 regionally.
- Managed budgets for technological upgrades, teacher training and infrastructure improvements.
Program Coordinator
Technological University of Aguascalientes
Mexico, Mexico
01.2010 - 01.2016
- Designed and implemented a tutoring system that reduced dropout rates by 18 % and raised the GPA from 8.2 to 8.5.
- Created and executed a gender equity program that reduced harassment incidents by 40 %.
- Managed an annual budget of USD 150,000, ensuring compliance with SEP and CONOCER standards.
- Trained 20+ faculty in critical‑thinking methodologies and mentored 1,000+ students, increasing retention and career readiness.
Education
Specialization in Human Capital Development -
Panamerican University
01.2005
Bachelor of Arts - Education
Panamerican University
01.2004
Skills
- Training Coordination
- Strategy in Manufacturing
- Supply Chain Environments
- Instructional Design
- Curriculum Development
- Lean Manufacturing
- Safety Training Programs
- New-Hire Onboarding
- Upskilling Pathways
- Leadership Development
- Succession Planning
- Learning Management Systems
- LMS Implementation
- LMS Administration
- KPI Alignment
- OKR Alignment
- ROI Measurement
- Data Analytics
- Change Management
- Organizational Culture
- Coaching
- Mentoring
- Bilingual Facilitation
- Compliance
- Safety Standards
- Regulatory Training
- OSHA
- ISO
Certification
- Certified Coach (CONOCER EC0204)
- Group Training Delivery (EC0217)
- Workplace Competency Assessor (EC0076)
- Tutoring in Higher Education (EC0477)
- Entrepreneurial Project Advisory
Additional Information
U.S. citizen, bilingual professional with international experience. Available to travel and collaborate with multicultural teams.
Languages
Native, Professional Proficiency (C2)
Bilingual
True
Personal Information
Citizenship: U.S. Citizen
Timeline
HR Training Coordinator
Lancer Worldwide
09.2025 - Current
Regional Training Coordinator
HEINEKEN Mexico
01.2019 - 01.2025
Training & Certification Consultant
Colabora
01.2017 - 01.2019
High School Principal & Academic Director
Sanford Institute
01.2016 - 01.2017
Program Coordinator
Technological University of Aguascalientes
01.2010 - 01.2016
Specialization in Human Capital Development -
Panamerican University
Bachelor of Arts - Education
Panamerican University