Sergio Miranda Carrillo
Arc Imperial Valley
Brawley,CA
2
Languages
1
Certification
5
years of professional experience
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Resourceful professional with experience in customer care and vocational training. Known for adaptability and excellent communication, consistently achieving compliance and enhancing team performance through effective training and process improvements.
Work History
Vocational Trainee
3 Years 3 Months- Ensured compliance with state regulations by maintaining accurate records of student attendance, progress reports, and certifications earned during the vocational program''s duration.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Executed daily tasks independently while ensuring compliance with organizational standards.
Customer Care Representative
2 Years 1 Month- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
- Developed and maintained comprehensive product knowledge to provide accurate information to customers.
- Implemented process improvements that streamlined issue resolution, reducing average handling time.
- Trained new team members on best practices for customer interaction and complaint resolution techniques.
Education
High School Diploma
Skills
Leadership qualities
Problem-solving
Reliability
Excellent communication
Interpersonal skills
Decision-making
Adaptability and flexibility
Collaborative teamwork
Self-motivation
Conflict resolution
Professionalism
Interpersonal communication
Customer support
Emotional support
Written communication
Professional demeanor
Analytical problem-solving
Progress reporting
Accomplishments
- Achieved conflict management through effectively helping with work task and goals.
- Documented and resolved issues which led to great results for business and a safe work environment.
Certification
- License - Guard card
- Licensed Fire Armed
- Certified CPR Certification
- Federal clearance
- Drivers license
Languages
English
Full Professional
Spanish
Full Professional
Interests
Gym Workouts
High-Intensity Interval Training
Martial Arts
I participate in various sports activities for physical activity
camaraderie
and personal growth.
Mindfulness Practices
Passionate about balancing physical health with mental and emotional wellness.
Regularly practice mindfulness and meditation for overall wellness.
Timeline
Vocational Trainee
Arc Imperial Valley
05.2023 - CurrentRead More
Customer Care Representative
PepsiCo
07.2021 - 08.2023Read More
Saint Gregory High School
High School Diploma
Read More