Sergio Molina-Cadenas
Jamaica Plain,MA
Summary
Patient-focused clinic manager equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflict
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinic Manager
Carbon Health
Boston , MA
2023.09 - Current
- Provide leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
- Develop strategies to increase team productivity and improve customer service levels
- Review and approved time cards, vacation requests, overtime hours, insurance deductions and other pay related items
- Collaborate with physicians and other staff members to improve clinical processes and patient outcomes
- Provide oversight of financial management of the clinic, including budgeting and forecasting
- Oversee recruitment of new personnel for the clinic, conducting interviews and making hiring decisions
- Provide training to new staff on scheduling policies, procedures, and software systems
- Develop and maintained scheduling systems to ensure efficient workflow
- Plan and implement programs for health care or medical facilities supporting personnel administration and training
- Monitored clinic activities, such as billing, coding, and medical records maintenance
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges
- Participated in meetings with internal stakeholders to discuss strategies for improving services offered by the clinic.
- Assisted in developing marketing campaigns aimed at increasing awareness about available services offered by the clinic.
- Gathered, analyzed, and interpreted data from multiple sources for the purpose of preparing accurate reports (P&L).
Team Lead-Urology
Atrius Health
West Roxbury , MA
2023.02 - 2023.09
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Maintained accurate records of employee attendance and task completion times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 15 employees.
Team Lead-Internal Medicine
Atrius Health
Wellesley , MA
2021.11 - 2023.02
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
- Developed training materials for medical assistant staff members on topics such as patient privacy, HIPAA regulations, medical coding systems, and clinical documentation.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Assisted in the development of payroll procedures and processes.
Medical Surgical – Lead Unit Coordinator
Brigham's & Women's Hospital
Boston , MA
2017.12 - 2022.02
- Collaborated with the Charge nurse to assign Nurses and Patient Aides to their designated patients
- Oversaw and maintained patient’s room, group living area, and nurses’ station
- Conducted regular staff meetings to ensure continuity of care.
- Coordinated patient transfers between units and other facilities.
- Performed daily rounds with physicians to monitor patient progress.
- Monitored quality assurance activities within the unit, including chart audits and clinical performance improvement initiatives.
- Ensured compliance with organizational standards related to regulatory bodies such as JCAHO, TJC or CMS, Medicare.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Participated in strategic planning initiatives designed to improve overall operations.
- Processed payroll information for up to 70 employees, including calculating wages and deductions.
- Calculated accurate wages, including overtime, salary increases and bonuses.
Education
MBA - Business Administration and Management
Southern New Hampshire University
Manchester, NH2025-03
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH07.2023
High School Diploma -
JOSIAH QUINCY UPPER SCHOOL
Boston, MA06.2017
Skills
- Strong Multitasking Skills
- Great Customer Service
- Medical Terminology-Healthcare Setting
- Proper delegation skills
- Proficient with MS Word, PowerPoint, Outlook, and Excel
- Proficient with Epic, Peoplesoft, Kronos, and Partners Health Care System
- Highly Organized
- Leadership experience
- Time management
- Employee Recruitment
- Clinical Management
- Schedule Management
- Vendor Relations
- Profit and loss statements
- Administrative Leadership
- Corporate Compliance
Certification
- 04/07/2024, Basic Life Support (CPR and AED), THE AMERICAN HEART ASSOCIATION
- 05/01/23, Qualified Observers for High-Level Disinfection, ATRIUS HEALTH
Languages
Spanish
Native/ Bilingual
Timeline
Clinic Manager
Carbon Health
2023.09 - Current
Team Lead-Urology
Atrius Health
2023.02 - 2023.09
Team Lead-Internal Medicine
Atrius Health
2021.11 - 2023.02
Medical Surgical – Lead Unit Coordinator
Brigham's & Women's Hospital
2017.12 - 2022.02
MBA - Business Administration and Management
Southern New Hampshire University
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
High School Diploma -
JOSIAH QUINCY UPPER SCHOOL
- 04/07/2024, Basic Life Support (CPR and AED), THE AMERICAN HEART ASSOCIATION
- 05/01/23, Qualified Observers for High-Level Disinfection, ATRIUS HEALTH
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