Summary
Overview
Work History
Skills
Timeline
Generic

Jason Butler

Monroe,NC

Summary

Seasoned Project Manager with a robust background in customer service and team leadership, notably at Ascend Management Group. Excelled in enhancing client satisfaction and streamlining operations, leveraging skills in conflict resolution and workflow management. Demonstrated prowess in effective communication and insurance verification, significantly improving service delivery standards.

Overview

6
6
years of professional experience

Work History

Project Manager

Ascend Management Group
07.2017 - 05.2020
  • Managed workflows and supported IT consultants in resolving client inquiries effectively.
  • Trained new hires on ethics, diversity, and proper customer service practices.
  • Mentored team members to independently resolve issues and improve client satisfaction.

Patient Service Representative

Retina Center of Minnesota
, MN
09.2016 - 06.2017
  • Handled patient inquiries related to scheduling, insurance, and payment plans.
  • Ensured accurate billing by verifying insurance coverage, and preparing payment estimates.
  • Delivered professional assistance to patients in high-pressure situations, ensuring their needs were met with care and accuracy.

Patient Access Specialist

Hennepin County Medical Center
03.2015 - 08.2016
  • Scheduled and triaged patient appointments for primary care and specialty clinics.
  • Provided clear explanations of hospital procedures and payment options to patients.
  • De-escalated frustrated callers and directed them to appropriate resources or departments.
  • Trained new employees on customer service protocols and systems, ensuring consistent service quality.

Customer Care Representative

RespirTech
07.2014 - 08.2014
  • Coordinated scheduling for medical device training for patients with pulmonary diseases.
  • Verified insurance coverage and coordinated communications with healthcare providers.
  • Delivered high-quality service by addressing customer inquiries and concerns effectively.

Skills

  • Call Center Operations & Customer Service
  • Effective Communication & De-Escalation Techniques
  • Scheduling & Records Management
  • Insurance Verification & Billing Assistance
  • Workflow & Team Management
  • Conflict Resolution & Problem-Solving

Timeline

Project Manager

Ascend Management Group
07.2017 - 05.2020

Patient Service Representative

Retina Center of Minnesota
09.2016 - 06.2017

Patient Access Specialist

Hennepin County Medical Center
03.2015 - 08.2016

Customer Care Representative

RespirTech
07.2014 - 08.2014

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Jason Butler