Sergio Muniz
Los Angeles,CA
Summary
I am a detail oriented team player who offers more than 10 years of experience in leadership roles. Excellent relationship building, multitasking and decision making skills. On target to achieve important objectives. Great organizational skills. Highly motivated employee with desire to take on new challenges.
Dynamic individual with hands-on experience in hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Clerk Trainer
Erewhon Market
01.2024 - Current
- Developed training materials to enhance clerical staff efficiency and accuracy.
- Facilitated onboarding sessions for new clerks, ensuring smooth integration into team dynamics.
- Streamlined workflow processes, reducing turnaround time for documentation tasks.
- Mentored junior clerks on best practices and compliance standards, fostering professional development.
- Collaborated with management to align training objectives with organizational goals and policies.
Assistant Manager
Kroger
10.2015 - 08.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
Shift Leader
SUBWAY®Restaurants
01.2012 - 11.2014
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Monitored team performance to ensure compliance with company standards.
- Ensured that all employees adhered to established safety regulations and guidelines.
- Organized staff schedules and breaks according to store requirements.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
High School Diploma -
Venice Senior High School
Los Angeles, CA06.2010
Skills
- Operations Management
- Task Delegation
- Product and Service Knowledge
- Sales Monitoring
- Staff Management
- Money Handling
- Sorting and Categorizing
- Customer Service
- Ethics awareness
- Coaching techniques
- Creative problem solving
- Public speaking
- New hire training
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Clerk Trainer
Erewhon Market
01.2024 - Current
Assistant Manager
Kroger
10.2015 - 08.2023
Shift Leader
SUBWAY®Restaurants
01.2012 - 11.2014
High School Diploma -
Venice Senior High School