Sergio Munoz
Magnolia,TX
Summary
Adept at enhancing guest experiences and boosting sales through expert guest engagement and suggestive selling, honed at Fielding's Local Kitchen & Bar and other esteemed venues. Trained teams, elevating service standards with a focus on allergy awareness and safe food handling. Achieved significant revenue growth by mastering and teaching effective sales techniques. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server / Head Trainer
Fielding's Local Kitchen & Bar
06.2020 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Worked wine dinners for a variety of well known make makers for around the country such as Caymus, Hundred Acre, Silver Oak, and Quintessa
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server / Trainer
Peli Peli
04.2019 - 03.2020
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Front of House Manager
Katz's Delicatessen
10.2017 - 04.2019
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Coordinated with catering staff to deliver food services for special events and functions.
Server / Bartender
Tailgators Bar & Grill
06.2016 - 03.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Oak Ridge High School
Conroe, TX05.2016
Skills
- Safe Food Handling
- Food inspection
- Order Management
- Daily specials memorization
- Beverage Preparation
- Guest Engagement
- Guest Relations Management
- High-volume dining
- Sales Techniques
- Suggestive Selling
- Allergy awareness
Timeline
Server / Head Trainer
Fielding's Local Kitchen & Bar
06.2020 - Current
Server / Trainer
Peli Peli
04.2019 - 03.2020
Front of House Manager
Katz's Delicatessen
10.2017 - 04.2019
Server / Bartender
Tailgators Bar & Grill
06.2016 - 03.2017
High School Diploma -
Oak Ridge High School
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